Provider Services Representative II
About The Position
The Provider Services Representative II supports provider relations by delivering administrative assistance through the Provider Support Service Line and coordinating service line activities. The role resolves provider inquiries, documents service activities, and shares operational knowledge with team members to support service quality and consistent, accurate provider service. As the Provider Support Service Line may be a provider’s first interaction with Trillium, the representative responds professionally and in a service-oriented manner, triages emails and calls, and directs or transfers questions, concerns, and issues to the appropriate Trillium unit or department.
Requirements
- High school diploma or GED and six years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; or an associate's degree and four years of such experience; or a bachelor's degree and two years of such experience; or an equivalent combination of education and experience.
- Must have a valid driver's license.
- Must reside within North Carolina.
- Must be able to travel within the catchment area as required.
- May be required to work weekends, holidays, and/or during a disaster event or response.
Nice To Haves
- Bachelor's degree or higher.
- Qualified Professional status with the populations served.
Responsibilities
- Respond to provider inquiries and resolve routine operational issues.
- Provide administrative support and coordination for provider services operations and activities.
- Assist with coordination of service line workflows and daily operations.
- Support training and knowledge sharing among team members.
- Maintain accurate records of provider interactions and service activities.
- Collaborate with internal stakeholders to support issue resolution.
- Triage emails and calls and direct or transfer questions, concerns, or issues to the appropriate Trillium unit or department.
Benefits
- Collaborative, mission-driven work environment.
- Competitive benefits and work-from-home options for most positions.
- Opportunities for professional growth in a diverse, inclusive culture.
- Health insurance with no premium for employee coverage.
- Flexible Spending Accounts.
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in the first year.
- NC Local Government Retirement Pension (defined-benefit plan).
- 401(k) with 5% employer match and immediate vesting.
- Public Service Loan Forgiveness (PSLF) qualifying employer.
- Quarterly stipend for remote work supplies.
- Flexible work schedules for some roles with management approval.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
