Provider Services Representative

ChildCareGroup • Dallas, TX

1d

About The Position

The Provider Services Representative is a member of the Child Care Assistance (CCA) Provider Services team. The role reviews provider paperwork to determine program eligibility, assists providers by phone, email, virtual meeting, or in person, processes updates and documentation, and maintains reports for tracking purposes. The position works under the supervision of the Provider Services Supervisor and involves some independent judgment and action.

The representative supports providers requesting to join the CCA program or referred by an eligible parent, explains program requirements and procedures, processes provider information in state and internal systems, and safeguards confidential records. The role requires customer-service, organizational, communication, and computer skills, as well as reliable attendance. Local or out-of-town travel may be required, using reliable personal transportation.

Requirements

• High school diploma or equivalent.
• At least one year of employment experience in customer service or a general office setting.
• Demonstrated success working as a member of a team.
• Excellent written and verbal communication skills and the ability to work effectively with the public.
• Good organizational skills and the ability to work under pressure and meet deadlines.
• Ability to produce documents with little or no grammar and spelling errors.
• Computer literacy, including tools such as the MS Office suite and Adobe.
• Prompt and regular attendance.
• Valid Texas driver's license.
• Driving record that complies with CCG's automobile insurance carrier requirements.
• Liability insurance coverage and reliable personal transportation.
• Ability to travel locally or out of town as required.
• Successfully pass all required CCG and Partner Program background checks throughout employment.

Nice To Haves

• Associate degree.

Responsibilities

• Work with providers requesting to join the CCA program or requested by an eligible parent; send required paperwork, track receipt of required documents, and determine provider eligibility.
• Provide technical assistance to providers by telephone, email, or virtual meeting on forms, program guidelines, attendance reporting, and payment procedures.
• Answer provider help-line calls promptly, assist with CCA requirements, document information in state and internal systems as needed, and send requested information to providers.
• Assist customers who visit the office in person.
• Process provider paperwork, accurate rate reimbursement, and documentation in the state database and internal workflow system while maintaining accurate data entry.
• Review confidential documents from relative providers to verify proof of relationship and overall eligibility.
• Handle EINs, Social Security numbers, and banking information securely; ensure documentation clearly and accurately reflects provider activity and keep confidential information secure.
• Perform other duties as assigned by the Supervisor/Manager.

Benefits

• Paid parental leave.
• 12 paid company holidays.
• 401(k) with company match.
• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance at no cost.
• Long-term disability insurance at no cost.
• Basic life insurance at no cost.
• Telemedicine at no cost.
• Mileage reimbursement when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED