Provider Solutions Representative

Libra Solutions • Charlotte, NC

6d • Hybrid

About The Position

MoveDocs, part of Libra Solutions, is seeking a motivated, detail-oriented Account Specialist to support its provider solutions work. The position focuses on client communication, account reconciliation, tracking and summarizing data, and coordinating the timely posting or requesting of medical records and billing. The role works closely with medical providers, clients, department managers, and nationwide business development teams, using Excel and Power BI to manage data and identify process improvements. It is based in the Charlotte, North Carolina office, with in-office work required Monday through Wednesday. The posting describes opportunities to grow into team leadership and influence business strategies.

Requirements

• High school diploma or GED.
• One to two years of work experience related to an office environment; contact center experience is preferred.
• Self-motivation, a desire to build strong relationships, and the ability to meet and exceed goals.
• Ability to multitask across applications while using a phone and computer.
• Ability to adapt to change and shift between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills for interactions with attorneys and medical providers.
• Ability to work effectively in a continually evolving environment.
• Basic to advanced proficiency in Microsoft Excel, Microsoft Word, and Outlook.
• Ability to work in the Charlotte, NC office Monday through Wednesday.

Nice To Haves

• Previous experience with law firms, account management, customer service, or collections.
• Knowledge of or experience with personal injury, medical billing, or custodian of records work.
• Negotiation skills.
• Contact center experience.
• Experience using Power BI.

Responsibilities

• Communicate regularly with clients, medical providers, and internal teams by phone and email to resolve questions, provide updates, and manage expectations.
• Reconcile accounts and track outstanding medical records and billing.
• Coordinate with clients and internal teams to request payments or post received payments.
• Work with department managers and nationwide business development teams to maintain smooth communication, resolve issues, and support team success.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and promote consistent execution.
• Build strong working relationships with medical providers, business development teams, clients, attorneys, and firms.
• Adapt among changing responsibilities and priorities while completing tasks efficiently and maintaining high-quality service.
• Manage, update, and summarize data, including through trackers and data analysis.

Benefits

• Choice of multiple medical plans.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with a generous company match.
• Flexible spending accounts for medical and dependent expenses.
• Time off to recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED