Provider Solutions Representative

Libra Solutions • Charlotte, NC

6d • Onsite

About The Position

Libra Solutions helps simplify legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them through financial services and technology-driven innovation. MoveDocs coordinates medical, financial, and professional services for personal injury cases. It supports a nationwide network of attorneys and healthcare providers.

MoveDocs is seeking a motivated, detail-oriented Account Specialist. The role involves extensive communication with clients and medical providers by phone and email, managing and summarizing data with Excel and Power BI, reconciling accounts, maintaining trackers, and facilitating the timely posting or requesting of medical records and billing. The representative also works with department managers, business development teams, and other departments to resolve issues, improve processes, and provide insights through data analysis. The position is based in the Charlotte, North Carolina office and requires working in-office Monday through Wednesday. The posting notes opportunities to grow into team leadership and influence business strategies.

Requirements

• High school diploma or GED.
• One to two years of work experience related to an office environment; contact center experience is preferred.
• Ability to build relationships, work independently, and meet or exceed goals.
• Ability to multitask across applications while using a phone and computer.
• Ability to adapt to change and shift between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills for interactions with attorneys and medical providers.
• Ability to work effectively in an evolving environment.
• Basic to advanced proficiency in Microsoft Excel, Microsoft Word, and Outlook.
• Ability to work in-office in Charlotte, NC, Monday through Wednesday.

Nice To Haves

• Contact center experience.
• Experience with law firms, account management, customer service, or collections.
• Knowledge of or experience with personal injury, medical billing, or custodian of records.
• Negotiation skills.

Responsibilities

• Communicate regularly with clients, medical providers, and internal teams by phone and email to resolve queries, provide updates, and manage expectations.
• Reconcile accounts, track outstanding medical records and billing, and coordinate requests for payments or posting of received payments.
• Work with department managers and nationwide business development teams to support communication, resolve issues, and contribute to team success.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and support consistent execution.
• Build working relationships with medical providers, business development teams, clients, attorneys, and firms.
• Manage multiple responsibilities and priorities while completing tasks efficiently and maintaining high-quality service.
• Use data analysis to summarize information and provide insights.

Benefits

• Choice of multiple medical plans.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.
• Flexible spending accounts for medical and dependent expenses.
• Time off to recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED