Provider Solutions Specialist

HCA Healthcare • Myrtle Beach, SC

9d

About The Position

The Provider Solutions Specialist with Grand Strand Medical Center is an integral HCA IT&S role serving as a primary training and support resource for healthcare providers. The specialist combines customer service, project management, sales, leadership, training, and technology skills to help providers adopt and effectively use HCA technologies across the healthcare continuum. The role works closely with providers and collaborates with provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and other teams.

The position supports implementation and change management for systems deployed to physicians and physician offices; coordinates provider support requests; helps manage system access, confidentiality, and security compliance; and builds partnerships to improve the provider experience. It also plans and delivers training, develops educational materials, and provides responsive customer service. The role requires understanding health IT, digital access points, and common clinical workflows. The candidate must live in the Myrtle Beach, South Carolina area. Occasional or intermittent travel is required.

Requirements

• Must currently live in the Myrtle Beach, South Carolina area.
• College graduate, advanced course studies, or related experience preferred.
• Three years of previous experience in a healthcare-related field preferred.
• Occasional or intermittent travel required.
• Ability to organize and prioritize tasks, maintain attention to detail, update job skills, and adapt to changing conditions in healthcare and physician support.
• Well-developed leadership skills; professional attitude and appearance; self-motivation and goal orientation.
• Ability to communicate effectively in writing and verbally with clinical and information technology personnel.
• Demonstrated customer-facing teaching ability and experience providing high-level customer service; customer-service orientation or training.
• Ability to build relationships with facility leadership, physicians, and end users, and work well with other employees.
• Ability to handle multiple duties, show initiative, and understand workflows and systems used in physician practices.
• Prior experience supporting clinical applications with physicians, expertise using clinical information systems, and advanced computer skills.
• Belief that technology can improve patient experience and support clinicians and caregivers in their work.

Nice To Haves

• College degree, advanced course studies, or related experience.
• Three years of experience in a healthcare-related field.

Responsibilities

• Assist with implementation and support of systems and technologies deployed to physicians and physician offices, and participate in projects affecting physicians.
• Install and support IT&S software according to HCA and Division IT&S standards and guidelines; recommend process improvements and help develop best practices for physician support.
• Assist with testing physician-related systems for facility-specific requirements.
• Proactively round in facilities and physician practices to identify and address support needs; provide technology support to facility-based and referring physicians.
• Coordinate physician and physician-office service requests and incident resolution through the Division Service Desk; review problem-tracking databases and document interactions.
• Analyze and provide hands-on support for moderate to complex inquiries, identify the appropriate technical group or vendor, and coordinate resolution.
• Monitor and communicate trends and issues that may affect administration and physician relationships; respond to provider issues reported in GrowthLink, as applicable.
• Provide on-call support as needed and serve as a provider-support subject-matter expert for the Service Desk Community.
• Collect, validate, and route documentation for system access, confidentiality, information protection, and security compliance; help ensure providers and staff have appropriate patient-data access.
• Promote system security and patient confidentiality, assist with access reviews and audits as directed, and track and enhance provider use of HCA technologies through at-the-elbow support and one-on-one training.
• Contribute to division and facility strategic planning related to physician product lines; advocate for physicians and office staff; present provider-facing technology solutions to Provider Relations; and liaise on new provider-related applications.
• Work with Provider Relations and Medical Staff Teams to maintain accurate physician data and physician group listings in HCA systems.
• Plan, develop, track, and deliver training for providers, hospital business partners, and physician-office staff on applications and workflows.
• Develop, maintain, and customize educational materials for HCA IT&S solutions and application enhancements to reflect facility- or physician-specific needs.
• Prepare and deliver presentations, demonstrations, train-the-trainer sessions, and special training courses; adapt training approaches and use available technology to meet audience needs.
• Execute testing-procedure training plans, conduct pilot training, and provide feedback to project leads; learn application functionality to train users to install and manage applications on their own devices.
• Partner with facility and division colleagues to support a successful physician experience and improve customer service interactions.
• Communicate effectively and professionally with customers, follow up after issue resolution, seek feedback, and make and keep realistic commitments.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed