Manager, Provider Services

Trillium Health Resources•Remote in North Carolina, NC, US, NC

2d•$70,338 - $94,075•Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization serving 46 counties across North Carolina. It manages services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities. Its mission is to help individuals and families build strong foundations for healthy, fulfilling lives. The Manager, Provider Services manages the provider services function, provider support operations, team performance, and service delivery activities. Under the guidance of the Senior Manager, the role manages provider relations strategies, analyzes operational performance, and implements improvement initiatives to support provider satisfaction, compliance, and consistent, high-quality service delivery. The position is remote within North Carolina and requires travel within the catchment as needed.

Requirements

Associate's degree and three years of experience in provider services, healthcare administration, managed care, customer service, or a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or fields; OR a bachelor's degree and one year of such experience; OR an equivalent combination of education and experience.
Valid driver's license.
Must reside within North Carolina.
Must be able to travel within the catchment as required.
Must be legally authorized to work in the United States without requiring employment sponsorship now or in the future.

Nice To Haves

Bachelor’s or Master’s degree.
Meet the requirements of a Qualified Professional.
Two or more years of experience working in call center, behavioral health, or physical health network settings.

Responsibilities

Manage provider service operations and team performance.
Monitor provider support activities and service delivery outcomes.
Monitor operational performance and implement improvement initiatives.
Develop and maintain provider service policies, procedures, and workflows.
Collaborate with providers and internal stakeholders to address operational issues.

Benefits

Collaborative, mission-driven work environment.
Competitive benefits and work-from-home options for most positions.
Professional growth opportunities in a diverse, inclusive culture.
Typical working hours of 8:30 a.m. to 5:00 p.m.; flexible schedules are available for some positions with management approval.
Health insurance with no premium for employee coverage.
Flexible Spending Accounts.
24 days of paid time off plus 12 paid holidays in the first year.
North Carolina Local Government Retirement Pension (defined-benefit plan).
401(k) with 5% employer match and immediate vesting.
Public Service Loan Forgiveness qualifying employer.
Quarterly stipend for remote work supplies.