Provider Relations Liaison - Administration - Full Time - 1st Shift

Ephraim McDowell Health•Danville, KY

About The Position

The Provider Relations Liaison strengthens relationships with physicians and providers, supports physician recruitment, and enhances referral processes to drive growth and retention across Ephraim McDowell Health (EMH) and its service areas. Serving as a primary link between physicians, private practices, and EMH leadership, the role fosters collaboration, promotes EMH clinical services and strategic initiatives, and supports seamless onboarding for new providers. The position aligns physician engagement with EMH’s strategic goals, F.I.R.S.T. values, and commitment to remarkable, patient-centered care. The role includes regular field visits to practices, physician engagement and recruitment activities, referral and market data review, and collaboration with internal and community stakeholders. It also supports new physician onboarding, practice integration, and retention by providing candidates and recruits with information about EMH and community resources. Work involves minor physical exertion and may expose the employee to disagreeable elements requiring intervention and resolution. The role does not involve exposure to blood, body fluids, or tissue. Work outside normal business hours is required for projects, events, and physician recruitment. Regular contact with physicians, candidates, associates, leadership, and the public requires cooperation, explanation, persuasion, and effective communication.

Requirements

2–3 years of professional work experience.
Knowledge of healthcare referral patterns, payor requirements, and physician practice dynamics.
Strong organizational and time-management skills, including the ability to manage multiple projects.
Excellent communication, presentation, and active-listening skills.
Customer-focused and results-oriented approach, with the ability to build long-term professional relationships.
Ability to foster cooperation and positive relationships and communicate effectively with physicians, candidates, associates, leadership, and the public.
Ability to work outside normal business hours for projects, events, and physician recruitment.
Work requires only minor physical exertion and/or physical strain.

Nice To Haves

Physician relations, healthcare sales, or direct relationship sales experience.
Familiarity with the Central Kentucky healthcare market.

Responsibilities

Serve as a liaison between EMH, affiliated physicians, and community providers to strengthen relationships and support referral growth.
Conduct one-on-one practice visits, spending approximately 60% of field time educating providers and staff about EMH services, programs, and new clinical offerings.
Promote hospital services, address referral barriers, and resolve concerns raised by physicians and market leaders in a timely manner.
Organize and host physician engagement events to build loyalty and collaboration.
Develop and maintain a referring-physician database, tracking demographics, referral trends, and communication details.
Use market and referral data to identify key clinicians and growth opportunities in inpatient and outpatient services.
Collaborate with Marketing, EMH Foundation, Community Services, and other stakeholders on branding, educational activities, and outreach initiatives.
Study competitors and recommend enhancements to EMH services.
Communicate physician and staff feedback to leadership to support service-line responsiveness.
Coordinate outreach visits and facilitate introductions between EMH providers and community physicians.
Foster formal and informal connections among physicians, leadership, associates, and patients to support teamwork and a positive patient experience.
Support physician recruitment strategies in alignment with EMH’s approved recruitment plan and strategic goals.
Facilitate provider onboarding, including credentialing coordination, orientation, spouse luncheons, and practice integration activities.
Lead the onboarding process and meeting to support physicians’ transition to the organization and community.
Provide candidates and recruits with information about EMH and community resources to support retention.
Work with local physicians to assess private-practice recruitment needs and support targeted service-line growth.
Incorporate patient- and family-centered care concepts—dignity, respect, information sharing, and participation—into practice.
Support development and implementation of shared governance across the organization.
Perform other related duties as assigned.