Provider Relations Liaison - Administration - Full Time - 1st Shift

Ephraim McDowell Health•Danville, KY

About The Position

The Physician Relations & Liaison role strengthens relationships with physicians and providers, supports physician recruitment, and enhances referral processes to drive growth and retention across Ephraim McDowell Health (EMH) and its service areas. Serving as the primary link between physicians, private practices, and EMH leadership, the role fosters collaboration, promotes EMH’s clinical services and strategic initiatives, and supports seamless onboarding for new providers. The position aligns physician engagement with EMH’s strategic goals, F.I.R.S.T. values, and commitment to remarkable, patient-centered care. The role includes approximately 60% field time conducting practice visits. It requires regular contact with physicians, physician candidates, associates, leadership, and the public, including communication and relationship-building that may involve cooperation, explanation, and persuasion. Work requires only minor physical exertion or strain. The environment may include disagreeable elements requiring intervention and resolution; the role does not involve exposure to blood, body fluids, or tissue. Work outside normal business hours is required for projects, events, and physician recruitment.

Requirements

2–3 years of professional work experience.
Knowledge of healthcare referral patterns, payer requirements, and physician practice dynamics.
Strong organizational and time-management skills, with the ability to manage multiple projects.
Excellent communication, presentation, and active-listening skills.
Customer-focused and results-oriented, with the ability to build long-term professional relationships.
Ability to foster cooperation and positive relationships and communicate effectively with physicians, candidates, associates, leadership, and the public.
Ability to work outside normal business hours for projects, events, and physician recruitment.

Nice To Haves

Physician relations, healthcare sales, or direct relationship sales experience.
Familiarity with the Central Kentucky healthcare market.

Responsibilities

Serve as a liaison between EMH, affiliated physicians, and community providers to strengthen relationships and support referral growth.
Conduct one-on-one practice visits to educate providers and staff about EMH services, programs, and new clinical offerings.
Promote hospital services, address referral barriers, and resolve concerns raised by physicians and market leaders in a timely manner.
Organize and host physician engagement events to build loyalty and collaboration.
Develop and maintain a database of referring physicians, tracking demographics, referral trends, and communications.
Use market and referral data to identify key clinicians and growth opportunities and help expand EMH’s inpatient and outpatient market share.
Collaborate with Marketing, the EMH Foundation, Community Services, and other stakeholders on branding, education, and outreach initiatives.
Study competitors, identify their strengths and weaknesses, and recommend enhancements to EMH services.
Communicate physician and staff feedback to leadership to support responsive service lines.
Coordinate outreach visits and introductions between EMH providers and community physicians.
Support formal and informal relationships among physicians, leadership, associates, and patients to foster teamwork and an excellent patient experience.
Support physician recruitment strategies in alignment with EMH’s approved recruitment plan and strategic goals.
Facilitate provider onboarding, including credentialing coordination, orientation, spouse luncheons, and practice integration activities.
Lead the onboarding process and meeting to support physicians’ transition to the organization and community.
Provide candidates and recruits with information about EMH and community resources to support retention.
Work with local physicians to assess private-practice recruitment needs and support targeted service-line growth.
Incorporate patient- and family-centered care concepts—including dignity, respect, information sharing, and participation—into practice.
Demonstrate commitment to developing and implementing shared governance across the organization.
Perform other related duties as assigned.