Provider Patient Concierge Rep

RadNet • Oceanside, CA

5d

About The Position

The Provider Patient Concierge Representative delivers concierge-level service to selected patients and physician offices, helping coordinate advanced imaging care and providing high-level scheduling and support. The role also supports provider and patient outreach, marketing initiatives, educational campaigns, physician portal setup, and customer service training. The position requires travel of up to 50% during the work week.

Requirements

• Ability to travel up to 50% during the work week.
• Excellent customer service skills.
• At least 2 years of experience training and presenting information to groups or individuals.
• Strong organizational skills.
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
• Passion for patient care, sound judgment, and the ability to remain professional in all situations.
• Effective, professional communication and interpersonal skills, and respectful interaction with patients, guests, and colleagues.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Nice To Haves

• Two years of experience in the medical, hospitality, marketing, or public relations industry is preferred.

Responsibilities

• Provide concierge-level service to pre-selected patients, including cancer patients, children, people with claustrophobia or disabilities, elderly patients, and nervous patients.
• Provide exceptional customer service to selected physician offices, including targeted IPA-contracted providers and offices seeking additional support.
• Assist with designated direct-site scheduling and prior authorizations for advanced imaging studies.
• Provide special handling, VIP support, and assistance to Medical Groups and IPA providers and their staff with scheduling, stat requests, medical records, reports, and related needs.
• Make sales field calls to referring physicians.
• Work with the Sales, Marketing, and Communications team at health fairs, forums, group informational talks, and similar events.
• Set up and provide assistance with the Physician Portal.
• Assist the Marketing Director with customer service training, customer service follow-ups, ongoing in-house training for the region, and other in-house events.
• Provide educational information and assist with campaign rollouts to selected providers and patients.
• Work with the Marketing Director to roll out monthly or quarterly physician-facing marketing campaigns, including focused improvement areas, BCAM, PCAM, pediatrics, LDCT Lung, and high-risk and genetics programs.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed