Provider Liaison Specialist

Infusion4Health Inc•Brea, CA

4d•$23 - $27•Onsite

About The Position

Infusion For Health is hiring a full-time Provider Liaison Specialist to work onsite at its Brea headquarters. The company is a referral-based infusion center serving providers across California, Arizona, Nevada, Washington, Colorado, and Missouri. It offers private rooms for patients and focuses on providing professional clinical care in a comfortable, patient-focused environment. The Provider Liaison Specialist communicates with healthcare providers and internal teams, develops relationships with medical offices and provider networks to encourage patient referrals, and helps ensure referrals are processed efficiently. The role includes recording outreach and engagement in the CRM system. Compensation is $23–$27 per hour, depending on experience, plus commission and benefits. The schedule is Monday through Friday, 40 hours per week.

Requirements

At least 2 years of experience in infusion or pharmacy prior authorization.
At least 2 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines.
Experience in phone-based customer service, sales, or a similar communication-heavy role.
Strong phone communication skills and a professional phone presence.
Comfort speaking with doctors, referral coordinators, and healthcare staff.
Ability to handle multiple priorities in a changing environment and emphasize paperless workflow.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing solutions.
Intermediate-level skills in Microsoft Excel and Word.
Self-motivated, organized, and persistent in follow-up.
Team-oriented with a positive attitude.

Nice To Haves

Interest in healthcare sales or business development.

Responsibilities

Make outbound calls and manage inbound communication with healthcare providers and internal teams.
Build and nurture relationships with medical offices and provider networks to drive new patient referrals.
Persistently connect with providers, including through gatekeepers.
Represent Infusion For Health professionally and empathetically over the phone.
Collaborate with internal departments to ensure referrals are processed efficiently.
Maintain accurate records of outreach and engagement in the CRM system.
Handle multiple priorities in a changing environment, emphasizing paperless workflow.
Diagnose, isolate, and resolve complex issues, and recommend and implement strategies to resolve problems.