Provider Liaison Director

Infusion4Health Inc•Brea, CA

6d•$125,000 - $155,000

About The Position

Infusion for Health is seeking a Provider Liaison Director to lead and scale a high-performing team of 10–15 Provider Liaisons. The role drives referral growth, patient retention and conversion, and stronger provider relationships. It operates across business development, inside sales, and patient operations, ensuring referral pipelines are robust, provider partners are engaged, and operational barriers are resolved quickly. The director manages workstreams for referral onboarding, referral conversion, Top 10 account management, and new center launches, while shaping strategy, performance, and collaboration across Sales, Operations, and Clinical teams. The position is based in Brea, California. The schedule is Monday through Friday. Compensation is $125,000–$155,000 per year, plus bonus and benefits.

Requirements

At least 5 years of experience in healthcare, preferably in provider relations, healthcare sales or outreach, or referral management.
At least 2 years of people leadership experience.
Strong understanding of referral-based healthcare models, such as infusion or specialty care.
Experience in infusion, specialty pharmacy, or outpatient services.
Familiarity with electronic medical records, CRM platforms, and referral tracking systems.
Experience working cross-functionally with operations teams.
A data-driven approach to CRM, reporting, and pipeline tracking.
Ability to build relationships with providers and internal teams.
Strong operational skills, a sales and service mindset, and an analytical, performance-driven approach.
Ability to lead in a fast-paced, scaling environment.

Responsibilities

Lead, coach, and develop a team of 10–15 Provider Liaisons.
Set expectations, KPIs, and accountability for referral growth, provider engagement, pipeline conversion, and guiding the patient journey for new and renewal patients.
Conduct regular one-on-ones and performance reviews and build an engaged, metric-driven, high-accountability culture.
Oversee and optimize referral growth and patient conversion strategies across territories.
Maintain relationships with referring providers and practices, assisting with service recovery when needed.
Guide the team on outreach cadence, relationship-building practices, and solution-oriented problem solving.
Partner with leadership to identify high-value referral sources and expansion opportunities.
Provide market feedback on provider sentiment, competitors, and barriers.
Partner on new market launches and service-line expansion.
Ensure coordination between Provider Liaisons and Intake/Scheduling, Authorization teams, and Clinical Operations.
Identify and remove referral barriers, such as delays and documentation gaps, and build workflows to prevent referrals from falling through the cracks.
Lead service recovery for escalated patient or provider-partner concerns.
Monitor referral pipeline performance and conversion.
Use CRM and reporting tools to track referral trends, identify leakage or stalled referrals, drive team accountability, and translate data into actionable strategy.