Provider Data Operations Supervisor

Oscar Health•Remote, TX

2d•$64,832 - $85,000•Remote

About The Position

Oscar is hiring a Provider Data Operations Supervisor to lead and develop a team supporting a best-in-class lean operation. The role partners with departmental managers to advance objectives and key results, improve productivity, client satisfaction, and process efficiency, manage team reporting, identify improvement opportunities, and ensure team output meets expectations. The position reports to the Manager, Provider Data Operations. This is a fully remote position for candidates residing in eligible U.S. locations, with occasional travel for team meetings and company events. Work is completed from a home office. The role offers a base salary of $72,036–$85,000 per year in California, Connecticut, New Jersey, New York, and Washington, and $64,832–$80,000 per year in other eligible locations. Employees are also eligible for benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

At least 3 years of direct people management experience.
At least 2 years of experience in an operations role supporting production teams.
At least 1 year of experience using data to drive decision-making and continuous improvement.
At least 3 years of provider data experience with a health insurance company.
Strong proficiency navigating Excel or Google Sheets, JIRA, and/or SQL.

Nice To Haves

Experience using analytics and reporting tools such as Tableau, Looker, or Periscope to read, interpret, and act on data.
Experience supporting cross-functional process improvement initiatives.
Bachelor’s degree.
Operational Excellence Certification, such as Lean Six Sigma or similar.

Responsibilities

Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics; assist with developing departmental metrics and implementing mitigation strategies.
Work with relevant internal and external stakeholder groups to formulate implementation, communications, and program strategies for change management and risk mitigation initiatives.
Conduct root-cause analysis on systemic issues and develop action plans to address them.
Maintain, analyze, and communicate reporting on assigned team KPIs; track monthly and quarterly performance against departmental objectives.
Hire and manage a team, with direct responsibility for performance management, employee growth and development, and related HR administrative tasks.
Comply with all applicable laws and regulations.
Perform other duties as assigned.