Provider Data Operations Lead

Oscar Health•Remote, AZ

2d•$55,890 - $73,355•Remote

About The Position

The Provider Data Operations Lead is a provider data and production workflow expert in a payer healthcare environment. The role creates, implements, and optimizes production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and collaborates with cross-functional stakeholders to improve operational efficiency, data accuracy, quality, and overall team performance. This position reports to the Manager, Provider Data Operations. It is fully remote and open to candidates residing in the U.S., excluding Alaska, Delaware, Hawaii, Louisiana, Montana, North Dakota, Oklahoma, West Virginia, Wyoming, and U.S. Territories. Daily work is completed from a home office, with occasional travel required for team meetings and company events. The base pay range is $55,890–$73,355 per year. The role is also eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

At least 2 years of provider data experience with a health insurance company.
At least 1 year of direct people management experience.
At least 1 year of experience using data and metrics to drive improvements.
At least 1 year of experience working with teams in multiple locations and across multiple disciplines.
Reside in an eligible location as specified in the Work Location section.

Nice To Haves

Bachelor's degree.
Lean Six Sigma or Process Improvement certification.
Prior healthcare and/or insurance experience.
Advanced Google Suite or Microsoft Office capabilities.
At least 2 years of experience solving complex inquiries.
At least 1 year of project management experience.

Responsibilities

Hire and manage a team, with direct responsibility for performance management, growth and development, and related HR administrative tasks.
Manage team outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis, and develop action plans when issues arise.
Stay connected to the team's daily work and make volume-based decisions that best serve customers.
Lead team huddles, communicate the company's mission, vision, and values, and provide guidance and motivation to achieve daily operational objectives.
Promote engagement and an inclusive, inviting team culture aligned with Oscar's core values.
Lead and participate in continuous improvement activities to improve and develop a high-performing production team.
Identify and close gaps in existing operational workflows.
Collaborate across production and other teams to implement best practices.
Comply with applicable laws and regulations.
Perform other duties as assigned.