Data Operations Lead

Job Summary T3i•San Antonio, TX

About The Position

T3i is seeking a Data Operations Lead to oversee survey and feedback data operations and maintain integrated workflows supporting Air Force Basic Military Training and the 37th Training Wing’s Human Performance Analytics Program. The role combines operational supervision with hands-on data integration, quality control, workflow automation, and leadership reporting. The Lead connects collection personnel, behavioral analysts, and technical staff to ensure information is accurate, securely handled, and available for operational decisions. Working with an assigned senior engineer, the Lead supports a common data foundation and consolidated reporting compatible with Government-approved systems, including TTMS and Envision. This opportunity is contingent upon contract award. The position is full-time. Applicants must meet applicable Government installation and information-system access requirements, including required background investigation and credentialing. T3i conducts pre-employment drug screening for new hires and annual random drug screening for current personnel.

Requirements

Bachelor’s degree in data analytics, information systems, computer science, business analytics, or a related field; an equivalent combination of relevant education and demonstrated experience may be considered.
At least five years of relevant experience in data operations, information management, workflow automation, or enterprise reporting, including experience leading personnel or coordinating operational delivery.
Demonstrated hands-on experience importing, cleaning, transforming, validating, and reconciling data from multiple sources.
Ability to use SQL and a scripting or transformation tool, such as Python, Power Query, or an equivalent capability, to support repeatable processing and troubleshooting.
Experience developing or maintaining dashboards, operational reports, and automated workflows in an enterprise environment.
Experience managing permissions, controlled releases, processing exceptions, audit records, and recovery procedures.
Strong organizational and communication skills, including the ability to translate operational questions into actionable technical requirements.
Experience handling sensitive information under established access, privacy, and information-protection procedures.
Must meet applicable Government installation and information-system access requirements, including required background investigation and credentialing.
Must pass the required pre-employment drug screening.

Nice To Haves

Experience with Air Force training systems, TTMS or TTMS Next, and Envision.
Experience with SharePoint Online, Power Automate, Power BI, and governed Excel collaboration.
Experience supervising high-volume survey, feedback, or other time-sensitive information-processing operations.
Familiarity with Qualtrics, Cerego, or comparable survey and learning platforms.
Experience supporting system transitions, historical-data reconciliation, and authorized exchanges with systems of record.
Familiarity with Privacy Act, PII, and CUI handling in Government environments.
Experience measuring workflow efficiency and supporting evaluation of OCR, handwriting digitization, or digital intake technologies.

Responsibilities

Supervise survey and feedback processing personnel; coordinate collection calendars, proctoring, physical routes, electronic intake, competing workloads, and qualified backup coverage.
Oversee immediate notification of urgent safety and well-being concerns to designated Government authorities, including acknowledgment, fallback escalation, custody, and status tracking through Government disposition.
Monitor transcription, classification, processing timeliness, data quality, and backlogs; reconcile received, processed, routed, and outstanding records and resolve exceptions.
Translate analyst and operational-user requirements into documented data fields, common definitions, source mappings, validation rules, and reporting requirements.
Work with the assigned senior engineer to implement and maintain repeatable imports, data transformations, reconciliation routines, and approved exchanges between source systems and reporting environments.
Configure and sustain digital intake, logging, notifications, acknowledgment tracking, and audit records; test changes and maintain manual fallback and recovery procedures.
Build and maintain leadership dashboards and operational reports showing approved measures, trends, refresh status, and data-quality limitations.
Configure approved role-based permissions and restricted views, preserving separate protections for clinical information, coaching records, and sensitive allegations.
Maintain approved document libraries, collaborative file procedures, technical configurations, source mappings, SOPs, release records, and transition documentation.
Support reporting continuity during Government system transitions by validating source mappings, historical records, permissions, and affected workflows.
Train designated specialists to perform routine checks, approved reruns, exception review, and documented recovery; verify demonstrated capability before assigning backup duties.
Coordinate with the Program Manager, senior engineer, analysts, and Government system owners on priorities, access dependencies, technical defects, and proposed improvements.