Data Operations Lead
About The Position
The Data Operations Analyst is responsible for learning, understanding, and executing the delivery of work for internal and external customers. The role executes and monitors production data and data-exchange processes, follows scheduled standard operating procedures, helps implement and refine SOPs, and communicates process results and issues. The position also supports troubleshooting, outage resolution, validation after weekend patching and rollover activities, and projects or teams. The role requires shifting focus among clients and processes, balancing new requests with scheduled work, assisting personnel with questions, and maintaining effective relationships with internal and external customers. The position is remote in the United States and may involve travel based on company needs. The stated annual US base salary range is $120,000 to $135,000.
Requirements
- Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field; a relevant combination of education and experience may be considered in lieu of a degree.
- Five or more years of experience in a related field is preferred, typically in at least two of these areas: health care information technology, health care economics, health care policy, statistical modeling, business decisions, analysis, or business management.
- Strong analytical, planning, problem-solving, verbal, and written communication skills for communicating complex ideas.
- Intermediate SQL Server/Transact SQL skills.
- Ability to monitor jobs in Control M, analyze issues, and order jobs when the situation demands.
- Ability to work independently and direct the efforts of others.
- Ability to work independently and within a team environment, and communicate effectively with employees and clients at all levels.
- Willingness to work in a 24x7 shift model.
- Continuous learning, as defined by the company’s learning philosophy, is required.
- Ability to meet the described physical demands, including prolonged periods sitting and/or standing in front of a computer using video technology.
Nice To Haves
- Certification or progress toward certification is highly preferred and encouraged.
- Experience in a related field spanning at least two of the listed areas is preferred.
- Healthcare experience is highly preferred.
- Experience working in a healthcare claims platform is highly preferred.
- Experience with MS SQL, Oracle, and Control M, and willingness to work on other technologies.
- Strong knowledge and use of software packages such as PowerPoint, Excel, and Word.
Responsibilities
- Execute and conscientiously monitor production data and data-exchange processes.
- Execute defined standard operating procedures on daily, weekly, monthly, quarterly, and yearly schedules.
- Assist with implementing new SOPs and refining SOPs for routine service.
- Initiate timely troubleshooting or appropriate notification of issues.
- Monitor normal production processes and the progress of issue resolutions.
- Communicate results and issues according to team standards.
- Shift focus among clients and processes throughout the day to meet production needs.
- Balance incoming requests with previously scheduled work.
- Assist internal and external personnel by answering questions and supplying information.
- Assist with outage resolution and validation after weekend patching and rollover activities.
- Support projects and teams to produce desired results.
- Develop and maintain effective working relationships with internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
