Supervisor, Data Operations

State of Maine•Augusta, GA

8d•Hybrid

About The Position

The Supervisor, Data Operations works in the Department of Administrative and Financial Services’ Office of Information Technology, within MaineIT Client Technology Services. Reporting to the Director of Client Technologies, the position directly supervises six employees across High-Speed Print, Inventory and Purchasing, and the Copy Center. It plans, assigns, coordinates, and evaluates work across two Augusta locations and establishes consistent priorities, procedures, service expectations, and backup coverage. The role provides dedicated, visible day-to-day management for High-Speed Print, coordinating staffing, schedules, production priorities, deadlines, quality, and service continuity. The supervisor may provide hands-on production coverage during staffing gaps, urgent requests, or other operational needs. The position also oversees technology inventory and purchasing, billing and supporting records, vendor and agency coordination, and Copy Center service delivery. The position is eligible for hybrid work, with regular on-site leadership required according to operational needs. High-Speed Print begins operating at 5:00 a.m.; the supervisor coordinates team coverage across a 5:00 a.m. to 5:00 p.m. service window, which is not a routine 12-hour workday. Early starts, schedule flexibility, work at both Augusta locations, and occasional hands-on High-Speed Print coverage are required. The role calls for sound judgment, attention to detail, employee coaching, customer service, and workflow improvement while maintaining reliable daily operations. The selected candidate must pass required background checks; fingerprinting may be required.

Requirements

Ten years of education and experience, including at least one year of supervisory and administrative experience, providing knowledge of multiprocessing systems, data communications, and computer support operations.
Knowledge of supervisory principles and practices, including work planning, setting expectations, employee coaching, performance evaluation, and addressing workplace issues.
Knowledge of data operations, production workflows, inventory control systems, purchasing practices, billing processes, and recordkeeping requirements.
Ability to coordinate employees, schedules, workloads, and service priorities across multiple functions and locations.
Ability to learn High-Speed Print equipment and production processes and provide hands-on operational coverage when necessary.
Ability to develop procedures, training programs, documentation, service measures, and process improvements.
Ability to analyze operational information, troubleshoot issues, maintain accurate records, and make sound decisions involving complex variables.
Ability to establish and maintain effective working relationships with employees, customers, State agencies, vendors, and technical teams.
Strong organizational, communication, coaching, conflict-resolution, customer service, and problem-solving skills.
Ability to apply human resource policies, collective bargaining requirements, safety practices, and confidentiality standards.
Demonstrated commitment to customer focus, accountability, responsiveness, empathy, teamwork, and continuous improvement.
Early starts, schedule flexibility, work at both Augusta locations, and occasional hands-on High-Speed Print coverage are required.
A cover letter, current resume, and three professional references must be submitted. The resume must include month and year for relevant experience and duties and responsibilities for each position; experience that was not full-time must be identified.
Pass required background checks as a condition of employment; fingerprinting may be required.

Responsibilities

Plan, schedule, assign, direct, and evaluate employees’ work across High-Speed Print, Inventory and Purchasing, and the Copy Center.
Supervise, coach, train, and support the performance and development of six employees; communicate expectations and provide performance feedback.
Provide dedicated day-to-day leadership for High-Speed Print, including staffing, scheduling, production priorities, deadlines, output quality, and service continuity.
Maintain regular on-site engagement with the High-Speed Print team and coordinate staffing and resources to meet time-sensitive production commitments.
Provide or coordinate hands-on High-Speed Print production support during staffing gaps, urgent requests, or other operational needs.
Develop cross-training and backup coverage plans to strengthen service resilience and reduce reliance on single employees.
Oversee technology purchasing activities and computerized or manual inventory control systems.
Ensure inventory, billing, purchasing, and supporting records are accurate and established controls are followed.
Coordinate with vendors, agencies, customers, and MaineIT teams to resolve billing, equipment, supply, production, and service issues.
Oversee Copy Center workload, service delivery, equipment use, customer needs, and process improvements.
Review workflows, service information, and recurring issues and implement practical improvements.
Develop and maintain operating procedures, training materials, operational documentation, service measures, and management reporting.
Anticipate personnel, equipment, supply, and program needs and advise Client Technologies leadership.
Apply applicable human resource laws and policies, collective bargaining requirements, safety practices, and confidentiality standards.
Respond flexibly to changing priorities and assist across service areas as operational needs arise.

Benefits

13 paid holidays, 12 days of sick leave, and three or more weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
The State pays 85%–100% of employee-only health insurance premiums, depending on salary; participation in the Health Insurance Premium Credit program reduces employee-only premiums by 5%.
The State pays 100% of employee-only dental insurance premiums.
The State contributes 14.06% of pay to Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary pre-tax deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits; benefits may vary by collective bargaining agreement and are prorated for less than full-time employment.