Supervisor, Data Operations

State of Maine•Augusta, ME

10d•$65,986 - $93,190•Hybrid

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT), through MaineIT Client Technology Services, provides enterprise technology services supporting the State of Maine and its agencies. The Supervisor, Data Operations oversees three connected operational service areas: High-Speed Print, Inventory and Purchasing, and the Copy Center. The position reports to the Director of Client Technologies and directly supervises six employees across two Augusta locations. The supervisor plans, assigns, coordinates, and evaluates work across the service areas, establishing consistent priorities, procedures, service expectations, and backup coverage. A central focus is dedicated, visible day-to-day management of High-Speed Print, including coordinating staffing and schedules, monitoring production deadlines and quality, improving procedures and cross-training, and providing hands-on production coverage when staffing gaps or urgent operational needs arise. The role also oversees technology inventory and purchasing, billing and supporting records, vendor and agency coordination, and Copy Center service delivery. It requires sound judgment, attention to detail, employee coaching, customer service, and workflow improvement while maintaining reliable daily operations. Hybrid work is eligible, but regular on-site leadership is required. High-Speed Print currently begins operating at 5:00 a.m.; the supervisor coordinates team coverage across a 5:00 a.m. to 5:00 p.m. service window, which is not a routine 12-hour workday. Early starts, schedule flexibility, work at both Augusta locations, and occasional hands-on High-Speed Print coverage are required.

Requirements

Ten years of education and experience, including at least one year of supervisory and administrative experience.
The required education and experience must provide knowledge of multiprocessing systems, data communications, and computer support operations.
Knowledge of supervisory principles and practices, including work planning, setting expectations, employee coaching, performance evaluation, and addressing workplace issues.
Knowledge of data operations, production workflows, inventory control systems, purchasing practices, billing processes, and recordkeeping requirements.
Ability to coordinate employees, schedules, workloads, and service priorities across multiple functions and locations.
Ability to learn High-Speed Print equipment and production processes and provide hands-on operational coverage when necessary.
Ability to develop procedures, training programs, documentation, service measures, and process improvements.
Ability to analyze operational information, troubleshoot issues, maintain accurate records, and make sound decisions involving complex variables.
Ability to establish and maintain effective working relationships with employees, customers, State agencies, vendors, and technical teams.
Strong organizational, communication, coaching, conflict-resolution, customer service, and problem-solving skills.
Ability to apply human resource policies, collective bargaining requirements, safety practices, and confidentiality standards.
Demonstrated commitment to customer focus, accountability, responsiveness, empathy, teamwork, and continuous improvement.
Submit a cover letter, current resume, and three professional references.
Resume must include month and year for relevant experience and duties and responsibilities for each position; identify experience that was not full-time employment.
Pass required background checks; fingerprinting may be required.
Regular on-site leadership, early starts, schedule flexibility, work at both Augusta locations, and occasional hands-on High-Speed Print coverage are required.

Responsibilities

Supervise, coach, train, evaluate, and coordinate the work of six employees across High-Speed Print, Inventory and Purchasing, and the Copy Center.
Plan, schedule, assign, direct, and evaluate employee work across the three service areas.
Set priorities and expectations, provide performance feedback, and support employee development.
Provide dedicated day-to-day leadership for High-Speed Print, coordinating staffing, schedules, production priorities, deadlines, quality, and service continuity.
Maintain on-site engagement with the High-Speed Print team and coordinate staffing and resources for time-sensitive production commitments.
Monitor production deadlines, output quality, customer requirements, equipment needs, and recurring operational issues.
Provide or coordinate hands-on High-Speed Print production support during staffing gaps, urgent requests, or other operational needs.
Develop cross-training and backup coverage plans to strengthen service continuity and reduce reliance on individual employees.
Oversee purchasing activities and computerized or manual inventory control systems.
Ensure inventory, billing, purchasing, and supporting records are accurate and that established controls are followed.
Coordinate with vendors, agencies, customers, and MaineIT teams to resolve billing, equipment, supply, production, and service issues.
Oversee Copy Center workload, service delivery, equipment use, customer needs, and process improvements.
Review workflows, service information, and recurring issues and implement practical improvements.
Develop and maintain operating procedures, training materials, operational documentation, service measures, and management reporting.
Anticipate personnel, equipment, supply, and program needs and advise Client Technologies leadership.
Apply applicable human resource laws, policies, collective bargaining requirements, safety practices, and confidentiality standards.
Respond flexibly to changing priorities and assist across service areas as operational needs arise.

Benefits

13 paid holidays, 12 days of sick leave, and three or more weeks of vacation leave annually; vacation accrual increases with service, and overtime-exempt employees receive personal leave.
The State pays 85%–100% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
A 5% employee-only health insurance premium credit is available for eligible participants.
The State pays 100% of employee-only dental insurance premiums.
The State contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.