Provia WMS Support Analyst
About The Position
The Provia WMS Support Analyst provides functional and technical support for Provia ViaWare WMS Version 5.5, bridging business users and technical teams to support warehouse management operations. The analyst investigates issues, documents findings, and coordinates with database administrators, developers, operations teams, IT, and vendors to resolve incidents. The position also supports system fixes, enhancements, updates, patches, and upgrades through validation and functional testing. It maintains a knowledge base of issues, resolutions, and best practices, and provides guidance and basic training to warehouse and transportation staff. This is a remote position.
Requirements
- Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS version 5.5.
- Experience reading older log file formats and database schemas from that version.
- Familiarity with Oracle database versions common during the period ViaWare 5.5 was in use, and ability to run and review Oracle SQL queries for issue analysis.
- Ability to work without consistently up-to-date documentation.
- Comfort debugging, reverse engineering, or maintaining legacy interfaces or customizations.
- Strong documentation and communication skills to translate technical findings into clear, actionable information for business teams.
- Self-starter with a proactive problem-solving mindset and ability to work across operations and IT teams.
- Strong understanding of logistics and transportation industry processes.
Nice To Haves
- Familiarity with C++ and 4GL coding to understand system customizations; coding skills are not required, but the ability to read C++ and 4GL code is preferred.
- Knowledge of warehouse automation systems and ERP or TMS integrations.
- Experience with incident tracking and ticketing systems.
Responsibilities
- Serve as the first point of contact for Provia ViaWare WMS issues within warehouse and logistics operations.
- Debug and analyze system issues by reviewing log files and running queries to identify potential root causes.
- Document issues and findings and submit them to the DBA or development team for further action.
- Collaborate with operations, IT, and vendor teams to resolve system incidents in a timely manner.
- Assist in validating fixes and enhancements against business and operational needs.
- Maintain a knowledge base of known issues, resolutions, and best practices for operational staff.
- Support system updates, patches, and upgrades by conducting functional testing and reporting results.
- Provide guidance and basic training to warehouse and transportation staff to improve system adoption and reduce recurring issues.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
