WMS Distribution Solution Analyst

NFI Industries • Perry Township, PA

4d • Onsite

About The Position

The WMS Distribution Solution Analyst works within distribution and leads and supports warehouse management system (WMS) implementations, supports live installs, and leads functional enhancements to live installs. This techno-functional and operational leadership position is based at a local distribution center, with regional and national travel during start-ups. The role reports to the Manager, WMS Distribution Systems.

The analyst collaborates with IT, Engineering, project management, training resources, and site operations to gather requirements, design and test WMS solutions, lead user acceptance testing, support training, prepare sites and equipment, and help manage implementation plans and issues. For live installations, the analyst provides first-line WMS support, tracks and escalates technical issues, maintains site equipment, and coordinates the configuration, testing, training, and deployment of requested enhancements. The role may also support or cover operations during absences and is accountable for equipment inventory and maintenance.

The position requires frequent exposure to warehouse conditions and temperatures, the ability to work at heights within the facility, availability to work off-hours as needed, and the ability to lift and install PC and network equipment. Travel may be required up to 25%, depending on start-up projects.

Requirements

• At least 5 years of warehouse solution (WMS) experience across inbound, outbound, inventory control, and related reporting and KPIs.
• At least 2 years of experience with yard management and warehouse billing functions.
• At least 8 years of distribution operations domain experience in retail and/or e-commerce.
• Ability to work seamlessly as part of a cross-functional team and demonstrate strong team commitment.
• Strong problem-solving and analytical abilities.
• Effective communication skills, including excellent written, verbal, and presentation skills.
• Ability to lead and champion change.
• Strong negotiation and collaboration skills.
• Strong interpersonal skills, including the ability to communicate with clients at all levels of management.
• Ability to organize and manage multiple priorities.
• Ability to resolve routine problems and questions independently.
• Ability to work at heights within the facility.
• Availability to work off-hours as necessary to support the facility.
• Ability to lift and install PC and network equipment.
• Ability to travel up to 25%, depending on start-up projects.
• Proficiency with MS Office applications, including Excel, Word, PowerPoint, Visio, Project, and Access.

Nice To Haves

• A BA or BS degree is preferred.
• Experience with Blue Yonder/Red Prairie is preferred.
• MA WMOS, YMS, BM, or SCI reporting experience is strongly preferred.
• A very basic understanding of SQL and Oracle is preferred but not required.

Responsibilities

• Lead and support WMS implementations in collaboration with cross-functional IT, Engineering, project management, training, and operations teams.
• Provide operational inputs to pricing models.
• Gather business requirements; participate in and lead design sessions; and review, edit, and approve solution design documents.
• Build process-flow documents aligned with approved solution designs.
• Participate in Engineering gap-model analysis.
• Review detailed IT test scripts and create operational user acceptance testing (UAT) scripts aligned with the solution design.
• Lead UAT cycles with IT and site operations, testing WMS functions, reports, KPIs, labels, and billing outputs.
• Support training efforts in collaboration with training resources.
• Help build and maintain operational sections of the project plan with the project manager and provide inputs as needed.
• Report issues accurately and promptly; contribute to issue lists and participate in periodic issue-review meetings with IT and project managers.
• Manage site equipment procurement, including label stock, printers, and RF guns.
• Support site preparation, including labeling and striping locations.
• Install and maintain site-specific IT equipment, such as printers and RF guns, in coordination with assigned IT resources.
• Provide first-line WMS support for site operations, including inbound, outbound, inventory control, reporting, and billing.
• Report technical issues to IT through the help desk, track and resolve them with assigned IT resources, and escalate critical issues based on operational impact.
• Maintain site equipment, including printers and RF guns.
• Gather requirements for WMS functional and technical enhancements and coordinate configuration, development, testing, training, and deployment with IT and project management resources.
• Support operations or cover operational duties during absences.
• Maintain accountability and inventory of equipment and ensure equipment and systems are properly maintained.
• Plan and conduct training for system users.
• Provide excellent internal and external customer service and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior