WMS Product Analyst - IT LEAD

Johnson & Johnson Innovative Medicine•Memphis, TN

5d•Hybrid

About The Position

Johnson & Johnson Supply Chain Technology is recruiting an IT Lead – WMS Product Analyst to support warehouse management and distribution operations across the Memphis Logistics Center. The role serves as the technology lead and product analyst for warehouse management systems, including MARC WMS, SAP EWM, and related execution platforms. It is accountable for delivering business capabilities, operational stability, continuous improvement initiatives, and product roadmaps for a distribution center operated by a third-party logistics provider. The position is the primary liaison among Supply Chain business partners, Distribution Center operations, Engineering, Automation teams, and Technology organizations. It translates business strategies and operating requirements into scalable technology solutions while supporting system availability, regulatory compliance, cybersecurity, and operational excellence. The role combines business process expertise, product ownership, business analysis, project leadership, and warehouse execution technology knowledge, with initiatives spanning warehouse operations, automation, robotics, handheld/RF solutions, transportation integration, inventory management, and digital transformation. The role is hybrid, with three days in the office and two days remote, and requires an on-site presence at the Memphis Logistics Center. Travel of up to 15–25% may be required. The position may periodically support other North America Distribution Center initiatives.

Requirements

Bachelor’s degree in information technology, computer science, supply chain, engineering, business, or a related field.
At least 8 years of experience in Supply Chain Technology, Warehouse Management Systems, or Distribution Operations.
Experience supporting warehouse management systems such as SAP EWM, SAP WM, Blue Yonder/JDA, Körber/STEPLogic or Trace, Manhattan, MARC WMS, or equivalent solutions.
Strong knowledge of warehouse and logistics business processes.
Experience leading product, business analysis, or technology delivery initiatives.
Ability to translate business requirements into process flows, epics, user stories, and functional specifications.
Experience supporting Agile and Scrum methodologies.
Strong analytical, problem-solving, and solution design skills.
Experience managing complex stakeholder relationships.
Excellent written, verbal, and presentation communication skills.
Ability to work effectively in a fast-paced manufacturing and distribution environment.
Travel up to 15–25% may be required.
On-site presence at the Memphis Logistics Center is expected.

Nice To Haves

Master’s degree.
Experience with SAP EWM implementations, migrations, or warehouse modernization programs.
Experience supporting automation, robotics, ASRS, conveyor, or material handling technologies.
Knowledge of SAP S/4HANA, SAP TM, SAP ERP, or related supply chain applications.
Experience with cloud technologies, integrations, middleware, or API-driven architecture.
Exposure to AI, machine learning, analytics, or digital supply chain initiatives.
Experience supporting FDA, GxP, SOX, or regulated environments.
Project Management certification and/or Agile certification.
Strategic thinking and business acumen.
Technology leadership and a product ownership mindset.
Execution excellence and customer focus.
Data-driven decision making and continuous improvement orientation.
Strong collaboration and influencing skills.
Commitment to Johnson & Johnson Credo values.

Responsibilities

Serve as the primary IT partner for Memphis Distribution Center operations.
Define and manage the product roadmap for warehouse management and execution capabilities.
Partner with business stakeholders to identify process improvement, automation, and digital transformation opportunities.
Translate business strategies and operational requirements into product capabilities and technology solutions.
Prioritize enhancements, technical debt, operational improvements, and project investments according to business value and risk.
Lead development and delivery of new WMS capabilities, integrations, and enhancements.
Own and manage product backlogs, epics, user stories, acceptance criteria, and delivery priorities.
Drive Agile delivery practices with development, testing, architecture, and support teams.
Coordinate solution design, testing, deployment, training, cutover, and hypercare activities.
Support business readiness, user acceptance testing, and change management.
Maintain accountability for system availability, performance, reliability, and operational support.
Lead root cause investigations and corrective action plans for production issues.
Partner with support teams to ensure timely incident resolution and service request fulfillment.
Monitor operational metrics and identify continuous improvement opportunities.
Ensure warehouse technology solutions support service, quality, compliance, and productivity goals.
Develop understanding of distribution center processes, including inbound receiving, put-away, inventory management, replenishment, picking, packing, shipping, transportation integration, returns processing, cold chain operations, automation, and robotics.
Identify process optimization opportunities through technology, analytics, automation, and AI-enabled capabilities.
Support initiatives involving warehouse automation, RF technologies, material handling equipment, and digital supply chain solutions.
Build partnerships with business leaders, site leadership, engineering, and external partners such as the 3PL provider.
Collaborate with product lines, enterprise architecture, infrastructure, cybersecurity, and validation organizations.
Communicate project status, risks, dependencies, and execution plans to stakeholders and leadership.
Coordinate with software vendors, systems integrators, and third-party logistics providers.
Ensure compliance with company policies, cybersecurity standards, SDLC processes, and regulatory requirements.
Support validation and documentation activities where required.
Drive lifecycle management, platform modernization, and risk mitigation initiatives.
Maintain governance over integrations, master data, and system changes affecting warehouse operations.