Sr. IT Product Analyst

Trane Italia•Davidson, NC

2d•$95,700 - $199,300•Hybrid

About The Position

The Project Financial Management Portfolio covers the areas of Billing & Credits, Costing & Forecasting, Tax Management, Commissions, Procurement, and Revenue to Margin Accounting (RTR - Record to Report). This portfolio includes technology foundations built in Oracle R12 and WorkSight (Trane Technologies custom application for various sales tools, document generation, and workflow processing built on an angular / .NET core framework). The foundation for this portfolio has been released into production and is currently in a phase of continuous improvement and stabilization. The Sr. IT Product Analyst will partner with the business Product Owner(s) to design the technical tools to execute against a given set of capabilities. This individual will be responsible for providing a technical roadmap (including involvement in activities for LRP (Long Range Plan) and AOP (Annual Operating Plan)), orchestration of the development delivery process, and oversight of the stabilization and support of these business-critical applications. This is an ideal opportunity for a “techno-functional” individual who has a knack for understanding / perceiving business needs and creating unique high-level technical solutions for the same. This Sr. Analyst position will support a business workstream that has a prominent level of visibility/complexity and will require high financial acumen and the ability to understand end-to-end processes that impact that financial flow.

Requirements

Bachelor’s Degree in IT, CS, MIS, or related technical field preferred, and 10+ years of professional experience in an IT role required
Strong skills in business process, business partnering, a natural curiosity in how things work, and a keen sense of ownership is vital to success
Knowledge and prior experience with ERP (Enterprise Resource Planning) (Oracle preferred) Financials & Projects are essential while the other technologies can be learned if no prior experience exists.
Experience with & knowledge of Agile structures, roles, and principles as well as LEAN methodologies
Extensive experience with Product development (Functional experience required, technical development experience is a plus)
Able to learn and translate complex business needs with limited definition into system requirements.
Adept and efficient in Project management, time management, planning, organizational and analytical skills
Self-motivated, willing to take initiative, able to function effectively in independent and team-based situations
Able to work on multiple high-visibility projects & workstreams simultaneously and effectively prioritize tasks
Demonstrated ability to work with all levels of management and present to Sr./ Executive Leadership
Demonstrated leadership skills, including the ability to lead by example and positively influence and inspire others to meet challenging goals.
High energy and aptitude for learning complex modern technologies & knowledgeable in doing market research
Demonstrated ability to cope with stress and maintain a professional and cooperative temperament.
Demonstrated ability to manage opposing opinions and mitigate conflict.
Written and oral communication skills are required with good interpersonal skills and clarity on concepts and ideas.

Nice To Haves

technical development experience is a plus

Responsibilities

Obtain an in-depth working knowledge of all applications and processes within the associated product portfolio, including familiarity with all boundary systems and processes.
Work with the Product Owner to establish the product roadmap(s) / vision(s), taking full ownership of the technical debt aspects of the same.
Partner with key users to understand business processes and requirements, translate them into technical requirements that will ensure system solutions that improve efficiencies, maximize customer experience, and grow and retain business.
Groom the prioritized backlog into user stories that can be executed against in appropriate iterations within a future sprint.
Work with the Enterprise & Strategic Business Unit (SBU) Platform and Architecture Teams to validate the direction of the technical design for all prioritized requirements, and to estimate the amount of development work needed.
Attend all Scrum Ceremonial meetings and provide technical and functional input to the development, testing, and deployment process.
Ensure timeliness, efficiency, and quality are delivered in incremental functionality
Ensure that all technical documentation related to the product, including interfaces, is up to date and following the standards established by the Enterprise & SBU Platform and Architecture Teams. This individual will be responsible for authoring and maintaining many of these documents (Capabilities Map, Systems / Interfaces Map, Solution Options Worksheet or Options Analysis Toolkit (OAT), Business Requirements, Key Features, etc.)
Manage/oversee all maintenance activities associated to the applications and interfaces included in this product portfolio in concert with the corresponding support teams for the following: Audit and Controls including Disaster Recovery, ITGC Controls, CSA, Disaster Recovery, Patching/upgrading of databases and/or application platforms, Security updates / accessibility protocol
Proactive oversight of all aging or escalated tickets tied for the portfolio – provide input and direction when needed for resolution
Ensuring root cause is established for incidents and problem management process is executed for recurring issues.
Ensuring solutions are business value focused and incident resolution is based on results of root cause analysis.
Coordination of regression testing for any projects that would have potential impact to the application
Partner with the DevOps team to ensure general health and performance of the application from established monitoring tools/processes
Manage the various test instances and refresh schedules tied to the SBU “owned” applications of the product portfolio & coordinate details with the SBU environment manager
Partner with Trane Technologies Internal Procurement / Legal teams to establish licensing and support / deployment resources needed from 3rd party vendors. Ensure renewals are timely and efficient.
Remain current on technology solutions and best practices in the industry relevant to the set of capabilities tied to the business processes enabled through the product portfolio.
Partner with the Product Owner for a monthly report out to business and IT leaders for KPI’s tied to support SLA’s (incident closures, problem management follow-up, escalated incidents, survey results for customer satisfaction, etc.), recently delivered features, upcoming release schedule, budget tracking, and risk log.
Coordinate with IT Manager on LRP and AOP activities (annual planning and quarterly reconciliations).
For Enterprise “owned” applications (Salesforce, Oracle, Web Methods, etc.), the Product Analyst will work closely with the Enterprise Delivery and Support teams to request and follow-up on the activities listed above.