IT Sr Technical Analyst
About The Position
The IT Sr Technical Analyst is an expert in one or more specialized areas of the healthcare environment who helps develop clinical and business solutions. The role designs and presents solutions that support patient care and engagement, operational efficiency, and the organization’s financial position. It reviews, analyzes, tests, and documents Epic applications; evaluates system options and configurations; and guides teams in decisions about system configuration and use. The analyst designs, builds, tests, implements, supports, and optimizes information technology solutions for clinical and operational needs. The position works with customers, analysts, staff, vendors, and leadership to translate business requirements into technical designs, lead complex initiatives, maintain existing applications, and provide advanced troubleshooting and user support. It also coordinates system upgrades and optimizations, maintains project and system documentation, and supports staff education and effective technology adoption. The position requires 50% travel during the first five years. Some local and overnight travel is required. After-hours and weekend on-call coverage may be required on a rotational or as-needed basis.
Requirements
- Bachelor’s degree in a related field, or four years of equivalent experience in lieu of a bachelor’s degree.
- Three years of experience working with systems analysis programming/design.
- Five years of additional relevant experience in application support or implementation, or development experience with applications in a hospital or medical-related industry.
Responsibilities
- Design, build, test, implement, and support IT solutions for operational and clinical needs.
- Consult on program design, coding, testing, debugging, and documentation.
- Evaluate system options and configurations, and guide teams in decisions about system configuration and use.
- Analyze existing systems and methods, recommend improvements, and provide detailed written reports.
- Create thorough system design and build documentation, and translate high-level business requirements into detailed technical designs.
- Collaborate with analysts, staff, vendors, leadership, customers, and peers.
- Lead large or complex projects and initiatives.
- Support and maintain existing functionality, programs, applications, and ancillary systems.
- Coordinate system optimization and upgrade project phases, provide production services, and recommend improvements to strategy, system usage, and processes.
- Maintain and optimize systems and provide solutions for application issues and complex troubleshooting situations.
- Serve as a resource and advocate for assigned user groups; assist with projects and staff education as needed.
- Mentor analysts on intermediate-to-advanced troubleshooting and system design solutions.
- Perform advanced system analysis and troubleshooting; research vendor release notes and documentation; and understand end-to-end system integration.
- Identify and manage new system specifications or user services and coordinate installations.
- Assess user areas for efficiency and effectiveness, evaluate technology alternatives, assure cost-effective solutions, and coordinate systems support.
- Coordinate preparation of policies, procedures, job functions, operating procedures, manuals, and system documentation.
- Perform advanced analysis using databases and data reporting tools.
- Maintain complete and up-to-date documentation for assigned projects and meet routinely with department heads to identify and prioritize needs.
- Work with customers to document requirements and communicate effectively to implement changes.
- Facilitate performance improvement and effective use of IT; help identify barriers to adoption of clinical practice; and support clinical and financial end users.
- Analyze system functionality and its fit with operations, troubleshoot basic problems, and recommend and take appropriate action.
- Provide rotational or as-needed on-call coverage after business hours and on weekends, when circumstances warrant.
- Travel locally and overnight; 50% travel is required during the first five years.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
