IT Sr Technical Analyst

CommonSpirit Health • Chicago, IL

1d

About The Position

The IT Sr Technical Analyst is an expert in one or more specialized areas of the healthcare environment and helps develop clinical and business solutions. The role designs and presents options to improve patient care and engagement, operational efficiency, and the organization's financial position. It reviews, analyzes, tests, and documents Epic applications, and uses detailed knowledge of system options and configurations to recommend and lead decisions about system use.

The analyst designs, builds, tests, implements, supports, and optimizes information technology solutions for clinical and operational needs. The position provides consultation on program design, coding, testing, debugging, and documentation; leads large or complex initiatives; coordinates optimization and upgrade projects; and supports existing applications and ancillary systems. It also works with customers, analysts, staff, vendors, department heads, and leadership to translate business requirements into technical designs and implement changes.

The role provides advanced system analysis and troubleshooting, resolves complex application issues, mentors other analysts, reviews vendor release materials, and considers end-to-end system integration. It assesses user areas and alternative technology solutions, supports clinical and financial end users, facilitates effective use of technology, and assists with identifying barriers to adoption of clinical practice. The position requires 50% travel during the first five years, with some local and overnight travel thereafter or as needed. Rotational or as-needed after-hours and weekend on-call coverage may be required.

Requirements

• Bachelor's degree in a related field, or four years of equivalent experience may be considered in lieu of the degree.
• Three years of experience working with systems analysis and programming/design.
• Five years of additional relevant experience in application support, implementation, or development of applications in a hospital or medical-related industry.

Responsibilities

• Design, build, test, implement, and support information technology solutions that meet operational and clinical needs.
• Consult on program design, coding, testing, debugging, and documentation.
• Recommend and lead decisions on system configuration and use.
• Analyze existing systems and methods, recommend improvements, and provide detailed written reports.
• Create thorough system design, build, project, and other system documentation.
• Collaborate with analysts, staff, vendors, leadership, and customers.
• Translate high-level business requirements into detailed technical designs and documentation.
• Lead large or complex projects and initiatives.
• Support and maintain day-to-day functionality, programs, applications, and ancillary systems.
• Coordinate all phases of system optimization and upgrade projects and provide production services.
• Recommend improvements to strategy, system usage, and processes using business and technology skills.
• Maintain and optimize systems, and serve as a resource and advocate for assigned user groups.
• Provide solutions for application issues and complex troubleshooting; act as a resource for issues requiring resolution.
• Mentor analysts in troubleshooting intermediate-to-advanced issues and developing system design solutions.
• Perform advanced system analysis and troubleshooting to implement functionality, research vendor release notes and documentation, and understand end-to-end system integration.
• Identify and manage new system specifications or user services and coordinate installations.
• Assess assigned user areas for efficiency and effectiveness, and evaluate alternative services and technology solutions for cost effectiveness.
• Coordinate systems and provide systems support.
• Coordinate preparation of departmental and interdepartmental policies, procedures, job functions, operating procedures, manuals, and system documentation.
• Perform advanced analysis using databases and data reporting tools.
• Meet routinely with department heads to identify and prioritize needs.
• Work with customers to document requirements and communicate changes effectively with customers and peers.
• Facilitate performance improvement in the effective use of information technology.
• Assist in identifying barriers to adoption of clinical practice and support clinical and financial end users.
• Analyze system functionality in relation to operations, troubleshoot basic problems, and recommend and take appropriate action.
• Provide rotational or as-needed after-hours and weekend on-call coverage when circumstances warrant.
• Travel locally and overnight as required, including 50% travel during the first five years.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior