Protective Services Specialist 1/2/3 Sitka or Juneau (PCN 069374)

State of Alaska • Juneau or Sitka, AK

7d • Hybrid

About The Position

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2/3 in Sitka, Alaska or Juneau, Alaska. This position is responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. The role involves investigating reports of child abuse and/or neglect, preparing intervention plans, gathering information about family dynamics, developing plans to ensure child safety, placing children with relatives or foster homes when applicable, providing ongoing services, writing and submitting reports to Court, working closely with Tribal/Community Partners, frequent face-to-face and telephonic contact with parents and caregivers, and making referrals to other service providers. The Office of Children's Services' mission is to ensure the safety, permanency, and well-being of children by strengthening families, engaging communities, and partnering with Tribes. The agency is committed to a diverse and inclusive workforce where safety and wellbeing are paramount, and all employees are valued, treated equitably, and respectfully.

Requirements

• Competency in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Competency in Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Competency in Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Competency in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Competency in Oral Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Competency in Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
• Competency in Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
• Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.
• Valid Real ID Alaska driver’s license.
• Child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

Nice To Haves

• Progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

Responsibilities

• Investigating reports of child abuse and/or neglect
• Preparing plans for intervention by soliciting the cooperation of the family and others
• Gathering information about family dynamics/functionality
• Developing plans to ensure child safety while assisting parents in addressing their protective factors
• Placing children with a relative or licensed foster home when applicable
• Providing ongoing and/or in-home services to families
• Writing and submitting reports to Court
• Working closely with Tribal/Community Partners
• Frequent face-to-face and telephonic contact with parents and caregivers of children in custody
• Making referrals to other service providers and agencies

Benefits

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• Twelve paid holidays per year
• Mileage reimbursement is available when a personal vehicle is used for work-related matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed