Property Sales Administrator

Cross Keys

34d • Remote

About The Position

This is a full-time role, 37 hours per week, with a remote work arrangement that requires travel as needed. The Property Sales Administrator will provide vital support to the Sales Team and customers within a £12 million annual sales program. The role involves progressing Shared Ownership resales, staircasing, and new build sales from initial inquiry to completion, ensuring all documents, records, and regulatory checks are accurate, complete, and handled within required timescales. It's a varied, customer-focused position combining detailed administration with regular communication internally and with external partners. The successful candidate will take ownership of their work, maintain high standards of integrity and accuracy, and collaborate to deliver a smooth and professional service.

Requirements

• Experience of working in a customer service environment and delivering a professional, responsive service.
• Experience of managing detailed or complex administrative processes accurately and efficiently in a regulated environment.
• Experience of maintaining databases, trackers, electronic filing systems, and management information to a high degree of accuracy.
• Experience of producing clear, professional written correspondence and customer communications.
• Strong organisational skills, with the ability to plan, prioritise, and manage competing deadlines while taking responsibility for delivery.
• Exceptional attention to detail, with the ability to identify discrepancies and maintain data integrity across multiple systems.
• Excellent verbal and written communication skills, with an empathetic, tactful, and professional approach.
• Experience of building effective internal and external working relationships and working collaboratively within a team.
• Intermediate skills in Microsoft Office, particularly Word and Excel, and the ability to analyse and interpret data for reporting purposes.
• The ability to work independently from home, use initiative, solve problems proactively, and remain effective under pressure.
• GCSE grade 4 or above, or equivalent, in Maths and English.

Nice To Haves

• A broad understanding of property sales, legal, and mortgage processes.
• A broad understanding of the affordable housing sector.
• A-level qualifications or equivalent.
• A full valid UK driving licence and access to a vehicle for occasional business use.
• Willingness to work occasional Saturdays to support open days and other sales events, where required.

Responsibilities

• Act as a key point of contact for customers, solicitors, mortgage advisers, local authorities, developers, and estate agents, supporting sales through to successful completion.
• Administer Shared Ownership resales, staircasing, new build sales, transfers of equity, and repossession transactions from initial enquiry through to completion.
• Prepare, issue, and maintain accurate sales and legal documentation, including Key Information Documents, Memoranda of Sale, formal offers, and completion paperwork.
• Complete anti-money laundering checks, customer profiling, affordability assessments, and eligibility verification in line with policies and regulatory requirements.
• Coordinate mortgage valuations, sales approvals, and completion arrangements, ensuring documents and approvals are obtained within the required timescales.
• Maintain accurate, complete, and audit-ready customer records across sales systems, databases, trackers, and electronic filing systems.
• Manage enquiries through shared inboxes, telephone calls, live chat, and other channels, resolving queries or directing them to the appropriate colleague.
• Administer purchase orders, invoices, goods received notes, utility accounts, council tax notifications, and associated financial records.
• Support property marketing, applicant management, viewings, open days, and accurate property uploads across sales platforms.
• Produce reports, trackers, and management information to support KPI reporting, pipeline management, operational performance, and Board reporting.
• Provide wider administrative and operational support to the Sales Team, including holiday cover, and identify opportunities to improve processes, data quality, and efficiency.

Benefits

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers, and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED