Property Office Claims Representative

Virginia Farm Bureau Mutual Insurance•Richmond, VA

11h•$52,000 - $72,000•Hybrid

About The Position

The Property Office Claims Representative handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards. This role is based at the West Creek Office in the Richmond, Virginia area. A hybrid work schedule is available after the in-office training period is completed. The position has three described levels: Level 1 (POCR) investigates losses, prepares estimates, evaluates damages, communicates with insureds and contractors, and develops property claims expertise. Level 2 (POCS) handles those responsibilities with greater independence, manages more complex claims, exercises increased authority, and serves as a resource for claims-handling and estimating questions. Level 3 (SPOCR) handles higher-value and more complex losses, prepares larger estimates, exercises stronger decision-making authority, and mentors less experienced team members.

Requirements

College degree or equivalent experience in property and casualty.
2–3 years of property and casualty experience.
2–3 years of experience making liability decisions.
Knowledge of construction and/or property estimating.
Proven customer-focus skills.
Excellent oral and written communication skills.
Strong investigation and settlement skills.
Computer literacy.
Ability to work well independently and in a team environment.
Strong organizational skills.
Ability to be flexible and handle multiple tasks.

Nice To Haves

At least 3 years of property and casualty claims experience.
Claims designations such as AIC, INS, SCLA, or CPCU; a plus but not required.
Experience with Xactimate estimating.

Responsibilities

Investigate, evaluate, and adjust assigned losses.
Evaluate and estimate claims using photos, measurements, estimating platforms, outside vendors, and other available resources.
Comply with company policies and procedures when handling losses and other company matters.
Maintain timely contact with insureds and claimants.
Promptly record claim activity in claim file logs.
Develop professional relationships with contractors and vendors.
Diary and reserve open claims, set up new claims, and process incoming mail daily.
Advise the Underwriting Department on poor risks.
Assist and guide other claim personnel as requested.
Assist with hunt group call handling during peak times.
Answer agents’ and insureds’ inquiries about coverages and procedures.
Maintain required logs and other records.
Maintain knowledge of company procedures and the Unfair Claims Practices Act.
Conduct POCR and policy training as required.
Assist with Countryway Claims as needed.
Perform other duties as assigned by the supervisor.
At Level 3, mentor less experienced team members.