Property Manager, Multifamily
About The Position
The Property Manager is responsible for keeping the community market-ready and delivering a high level of service while motivating a high-performing team to maximize property performance. The role oversees the community’s operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager works to improve resident and prospect satisfaction, renewals, revenue, reputation, and profitability. The role supervises and develops the on-site team, maintains resident records and a positive living environment, and ensures company policies and procedures are followed. It also manages the community’s budget and finances, supports leasing and marketing goals, and uses analysis of competition and creative marketing to drive revenue.
Requirements
- At least 3 years of property management experience.
- At least 3 years of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to manage a team.
Nice To Haves
- Bachelor’s degree preferred.
- Real estate license preferred.
Responsibilities
- Oversee the smooth operation of the community, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork in accordance with company standards.
- Track and evaluate advertising and client traffic.
- Develop, mentor, lead, and manage the on-site team, including leasing, customer service, maintenance, and management personnel.
- Analyze competition and develop marketing programs to drive revenue.
- Model the company’s mission and lead by example.
- Supervise the day-to-day operations of the on-site team and ensure policies and procedures are followed.
- Interview, hire, and coach staff as needed.
- Maintain resident files in accordance with company standards.
- Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
- Manage the community budget and finances.
- Work with leasing staff to meet leasing and marketing goals.
- Set goals with staff and identify opportunities to improve individual performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance, with supplementary benefit options.
- Pet insurance.
- Pre-tax spending accounts.
- Early access to pay.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
- Paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
