Property Manager, Multifamily

Cushman & Wakefield•Aurora, CO

9d•$75,650 - $89,000

About The Position

The Property Manager is responsible for maintaining the multifamily community to a market-ready standard, providing a high level of service, and motivating a high-performing team to maximize property performance. The role oversees all community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager leads day-to-day on-site operations and ensures company policies and procedures are followed. The position manages the community’s budget and finances, works with leasing staff to meet leasing and marketing goals, and develops marketing programs based on analysis of the competition. It also focuses on resident and prospect service, lease and renewal paperwork, advertising and traffic tracking, resident file maintenance, and timely resolution of resident concerns. The role includes interviewing, hiring, coaching, mentoring, and managing on-site staff across leasing, customer service, maintenance, and management. The Property Manager is expected to lead by example and model Cushman & Wakefield’s mission and standards. The position operates in a professional office environment, routinely uses standard office equipment, requires regular travel of up to 25%, and may involve walking, standing, using stairs or ladders, working outdoors between buildings, and lifting or moving items up to 25 pounds.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, use staircases, ladders, or step stools, and travel outdoors between buildings in varying weather conditions.
Ability to remain stationary in a sitting or standing position for 85% of the time and regularly operate office machinery.
Ability to exert up to 25 pounds occasionally or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Ensure the smooth operation of the community in a fast-paced environment.
Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage an effective on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop marketing programs to drive revenue.
Lead by example and model Cushman & Wakefield’s mission and standards.
Supervise day-to-day on-site operations and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the overall community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities and set goals to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
Paid and unpaid time away from work.