Property Manager-Harper House, Columbia, MD

Enterprise Residential•Columbia, MD

3d•$61,127 - $76,700

About The Position

The Property Manager provides leadership, direction, and oversight of overall property operations to ensure a safe and attractive living environment, high-quality service, resident satisfaction, associate engagement, operational efficiency, and strong financial results. The role oversees operations, marketing, financial management, and maintenance for the assigned property, while leading and developing a high-performance team and ensuring the team meets mission, quality, safety, and other performance standards. The Property Manager develops and monitors the community’s operating budget and maintenance plans, manages revenues and expenses, leads leasing and occupancy efforts, and ensures compliance with fair housing requirements, company policies, program requirements, and external regulations. The position also promotes resident services and activities, monitors safety, prepares operational and financial reports, and supports other communities as assigned. The role manages all property staff and is responsible for interviewing, hiring, training, assigning and directing work, evaluating performance, and resolving associate complaints and problems. The stated base salary range is $61,127 to $76,700 per year, depending on skills and experience.

Requirements

At least three years of property management experience or management experience in a related field.
At least two years of supervisory experience is preferred.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and a solid track record in marketing and leasing.
Strong financial acumen, including ability to understand basic financial statements and manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment, with strong organizational and follow-up skills and ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to apply reason, logic, and advanced problem-solving skills to complex or sensitive issues.
Ability to read English well enough to understand policies and procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly master new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
Strong customer service orientation toward residents.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Responsibilities

Lead and oversee overall property operations, including operations, marketing, financial management, and maintenance.
Maintain the building, grounds, and surrounding areas so the community is safe, clean, attractive, and welcoming to guests and prospective residents.
Develop the annual operating budget and maintenance plans; monitor expenses, revenues, and financial metrics; and recommend adjustments to meet performance targets.
Communicate courteously and effectively with residents, associates, management, and guests, addressing concerns promptly and professionally.
Implement and monitor compliance with Enterprise Residential policies and procedures and external regulatory requirements.
Lead on-site and off-site sales and marketing activities to achieve occupancy goals; monitor market conditions and competitive properties and recommend adjustments to marketing activities.
Comply with the Fair Housing Act; show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
Implement and monitor safety protocols and promote a culture of safety among associates.
Promote resident services initiatives and engage residents in social and educational activities and events.
Prepare, monitor, and distribute reports on operational and financial data.
Attend required training sessions and ensure associates are trained and understand their responsibilities.
Identify succession candidates and implement career development plans for property-level associates.
Manage property staff, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.
Support other communities as assigned by management and perform other duties as assigned.