Property Manager- Plummer Village

Cornerstone Residential•Los Angeles, CA

About The Position

The Property Manager is a business leader responsible for resident customer service and the operations of an assigned residential property. The role manages leasing, renewals, collections, financial reporting, supplies, communications, team members, daily activities, and property resources to meet established financial and operational goals. The Property Manager also ensures compliance with company policies and procedures and with applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position oversees day-to-day property operations, maintenance coordination, financial responsibilities, rent collection, personnel, and marketing. It supports resident retention, occupancy, and property income while maintaining a welcoming community and safe, compliant operations.

Requirements

High school diploma or GED.
Working knowledge of OneSite or other property management software.
Reliable transportation, current auto insurance, and a valid driver’s license.
Proven ability to market properties.
Strong communication and customer service skills.
HUD/LIHTC experience.

Nice To Haves

CAM, ARM, or CCRM certification.
Bilingual or multilingual skills.
One to two years of experience as a multifamily LIHTC property manager.

Responsibilities

Manage day-to-day property operations, inspect the property and vacant units, oversee daily requirements, and maintain long-range capital improvement plans.
Ensure received funds are deposited and recorded daily, follow proper bookkeeping procedures, and prepare weekly and monthly property status reports.
Respond promptly to resident concerns, comments, and complaints; prepare move-in paperwork, keys, and remotes; inspect make-ready apartments; and maintain a resident renewal program.
Maintain a professional, clean, uncluttered, and adequately staffed office, and foster a sense of community while maintaining the non-fraternization policy.
Manage repair and maintenance requests with the maintenance team, evaluate work-order completion, maintain required operating permits, and monitor property utility usage.
Approve and submit invoices, maintain accurate property transaction records, and submit rent rolls, delinquency reports, move-in and move-out information, variance reports, and other required reports on time.
Manage rent and other charge collection, ensure charges are posted daily, and ensure legal notices and deadlines related to evictions, writs, and court hearings are handled.
Enforce community policies and lease agreements, respond to violations, assess apartment condition at move-out, and ensure final account statements are sent.
Immediately refer liability claims, legal complaints, and other violations to the Regional Manager and/or corporate office.
Create, mentor, and manage the property team; coordinate orientation and ongoing training; complete performance reviews and make recommendations about salary increases or advancement.
Manage team time off and submit payroll; ensure staff complete new-hire and annual safety training; attend monthly safety meetings; monitor safety precautions; and promptly report workers’ compensation issues and employee incidents.
Manage and monitor marketing activities, understand local market conditions, help develop marketing surveys and strategies, and supervise leasing staff to support full occupancy.
Perform other duties as assigned or requested to support property operations.