Property Manager I

CCSWW•Woodland, WA

1d•$27 - $29•Onsite

About The Position

Catholic Housing Services (CHS) is seeking a Property Manager I to oversee property management activities on-site and supervise other property management staff to meet Key Performance Indicators (KPIs). This role coordinates facilities operations with the maintenance team and is responsible for day-to-day administrative operations, including lease-ups, tenant recertifications, unit turnovers, fiscal management, maintenance, building operations, processing accounts payables, and rent collection. The Property Manager will act as a member of the management team, striving to provide tenants with a safe, positive, and healthy living environment. This position requires close collaboration and communication with on-site services staff to ensure resident retention and achieve positive KPI outcomes, aligning with CHS's core values of compassion, diversity, excellence, justice, stewardship, and accountability.

Requirements

Minimum of one (1) year of on-site property management experience including supervising others.
Demonstrated ability to meet key performance indicators in Property Management.
Proficient computer skills, competency with Microsoft Word, Excel and Outlook, and ability to utilize a property management software program.
Ability to work independently, organize, prioritize and follow through to the completion of tasks.
Ability to communicate effectively verbally and in writing.
Ability to work with people who may have issues related to substance addiction, physical and mental health problems, and who may be in need of social living skills.
Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who are coming from homelessness.
Model an environment that fosters a team partnership with CCS services to work towards the common goal of keeping tenants housed and prevent returning to homelessness.
Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
Must possess and maintain a valid Washington driver’s license, insurance and dependable vehicle.
Ability to pass a criminal history background check prior to employment.
Working knowledge of Washington’s landlord-tenant law and federal fair housing law.
Self-motivating with a high level of positive energy.
Excellent communication and teamwork skills.
High school education or equivalent.
Successful completion of background check.

Nice To Haves

Section 42, Tax Credit or other Affordable Housing experience: 1 year (Preferred)
Three years of industry experience and/or as a Property Manager.
Management: 3 years (Preferred)
CAM (Preferred)
Experience with Boston Post property management software.

Responsibilities

Promote a healthy team-oriented work environment, focused on quality, job performance and exceptional customer service through support, effective leadership and positive reinforcement.
Foster a community where staff feel valued and have opportunities to make meaningful contributions in achieving positive outcomes in the resident experience.
Oversee the overall day-to-day operations in adherence to the Management Plan.
Supervise onsite operations staff, including Assistant Property Manager, Maintenance Technician and Custodial Staff.
Use consistent, effective techniques and follow company guidelines to screen, hire, on-board and train new personnel.
Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.
Complete daily/weekly office and maintenance checklists, schedules and assignments. Monitor progress of work assignments.
Deal effectively, consistently and timely with performance issues. Document accurately and communicate with the Regional Director and Director of Human Resources any/all performance and/or personnel issues.
Ensure staff compliance and consistency with regard to company policies and procedures, industry regulations, and safety practices.
Maintain a high degree of morale at all times and serve as a role model for team members.
Show units, assist with application process, provide orientation to new tenants.
Field applicant inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenants.
Provide excellent customer service by responding in a confidential, respectful and timely manner to residents’ (and prospective residents) concerns, complaints and inquiries.
Advertise available units to meet occupancy standards.
Maintain an accurate, organized filing system.
Complete compliance reports, inspections and special projects as needed.
Complete and submit a Weekly Property Report for every property supervised by incumbent. Incumbent submits all weekly reports by 5:00pm on Friday of each week.
Prepare talking points including plans for solutions for each underperforming indicator for issues that do not meet the required KPI’s.
Develop and implement a Corrective Action Plan re: underperforming KPI’s when meeting with the Regional Director.
Ensure timely and accurate income certifications.
Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.
Serve as a contact with funders and monitoring agencies. Adhere to the Tenant Selection Plan for admitting new residents.
Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.
Ensure that all lease documentation meets the contract obligations and regulations of various applicable funders.
Ensure compliance with federal housing standards and fair housing laws.
Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests.
Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.
Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis, including move-in/new lease packages, final deposit accounting statements and A/P.
Prepare, implement and recommend procedures and systems within company guidelines to ensure orderly, efficient workflow. Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes).
Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
Ensure service requests and community repairs are scheduled and completed on a timely basis. Resident service requests are expected to be completed or started within 48 hours from the time of request.
Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.
Monitor maintenance, construction and renovation projects to ensure quality and expediency. Obtain proposals from vendors as needed for projects.
Analyze scopes of work and make sure the comparison is “apples to apples.” Create a bid chart and make recommendations to submit to the RDPO and Procurement Manager.
Function as a Leader in times of emergency for the community. Provide clear communication and direction in responding and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.
Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents.
Coordinate and participate in annual and monthly health, safety and pest inspections for tenants.
Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures.
Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages for Property Manager.
Manage financial processes, which include creating and monitoring budgets, collecting rent, and vendor/contractor relations.
Collect tenant rents, fees and security deposits. Prepare and make all bank deposits in a timely fashion.
Maintain rent roll and all tenant financial information in the Boston Post software program accurately and in real time.
Reconcile with subsidizing agencies for monthly subsidies and vacancy losses.
Collect and prepare financial supporting documents and work with the CHS accounting staff to assure a correct audit trail.
Coordinate the purchase of necessary equipment and supplies for office and maintenance needs. Plan for and utilize community resources, equipment and supplies economically.
Complete processing of invoices in a timely manner. Review and manage all expenses weekly to maintain within budgeted guidelines. Track financials and work with vendors on billing and service issues.
Review monthly financial results of property versus Budget and Year-to-date results each month. Complete monthly Variance Reporting Analysis.
While maintaining a building operations perspective, work with supportive services team to bridge operations and services functions to effectively support the resident and the building.
Manage crisis situations involving alcohol/drugs, mental health and medical services during times when services staff are not in the building or are unavailable.
Provide administrative support to the Program Manager to assure that program fulfills grant and contract performance and reporting requirements. Coordinate with Supportive Services in accordance with the Operating MOU.
Host weekly meetings with the Program Team.
Observe/follow guidelines on confidentiality rights of residents and respect of privacy.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Attend trainings required of employees.
Perform other job-related duties as assigned.

Benefits

Medical, dental, and vision coverage
Life insurance
Long-term disability
Health Savings Account (HSA) options
Flexible Spending Account (FSA) options
Generous paid time off
Paid sick leave
15 vacation days
12 paid holidays
1 personal holiday
CCS/CHS 403(b) Employee Savings Plan
Employee Assistance Program (EAP)
Up to $1,500 in bonuses ($500 after 30 days, $500 after 3 months, $500 after 6 months)