Property General Adj

Crawford • Ridgeland, MS

3d • Hybrid

About The Position

The Property General Adjuster handles complex property claims, including claims with heavy losses, in Mississippi. The role is based in Ridgeland or Hattiesburg and uses a hybrid work setup combining work from home with driving and field inspections. The adjuster investigates and evaluates claims, determines coverage and liability, establishes reserves, controls claim costs, negotiates and settles claims, and prepares reports and documentation for clients and regulatory entities. The role may include on-call work, hours beyond the normal business day, travel, roof inspections, business development, and mentoring junior adjusters. The adjuster is expected to maintain professional knowledge, use technology to improve claim-handling efficiency, and comply with applicable regulations and the Crawford Code of Business Conduct.

Requirements

• At least 5 years of property claims experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• A college degree or an equivalent combination of education and experience.
• Strong investigation, negotiation, and claims-handling skills.
• Ability to work independently and conduct field inspections.
• Strong verbal and written communication skills and excellent customer-service abilities.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Computer knowledge.
• Licensure as required by state and local jurisdictions.
• A valid driver's license.
• Completion of continuing education requirements outlined by Crawford Educational Services.
• A variable schedule, including on-call availability, may be required; work beyond normal business hours and travel may be necessary depending on workload and business needs.

Nice To Haves

• Associate in Claims (AIC) through AICPCU.

Responsibilities

• Review claim forms, policies, endorsements, client instructions, and other records to determine coverage.
• Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Set loss reserves and control claim costs.
• Prepare reports by collecting and summarizing information required by clients, government entities, and Crawford & Company.
• Determine insurance carrier liability and settle claims in accordance with client instructions and authorized limits, including obtaining demands, making offers, issuing settlement checks, filing with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
• Maintain the expected caseload.
• Recommend litigation when appropriate and present evidence at legal proceedings, producing reports and other documents as evidence.
• Comply with federal and state regulations and service standards to maintain company reputation and insurance product integrity.
• Maintain professional and technical knowledge through continuing education.
• Make sales calls to local businesses to solicit new business or maintain existing business.
• Maintain and grow a portfolio of business and clients.
• Assist and mentor junior adjusters with claims handling when needed.
• Use available technology and automation to maximize claims-handling efficiency.
• Conduct roof inspections as needed.
• Uphold the Crawford Code of Business Conduct.
• Participate in special projects or perform duties in other areas as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior