Property Field Claims Adjuster (Northwest Indiana)

American Family Insurance•Highland, IN

2d•$57,000 - $94,000•Remote

About The Position

This role involves investigating and managing property claims, gathering information, reviewing policy coverages, conducting field inspections, and settling claims. The position focuses on moderately complex homeowner property field claims, primarily within the Northwest Indiana area (Hammond, Highland, Merrillville, Schererville, and surrounding areas). While the role is predominantly remote (work from home), approximately 80% of the time will be spent in the field. Occasional desk claims and travel to office locations for engagement activities like team meetings, training, and culture events may be required. Relocation support is offered for eligible candidates. The position reports to the Property Claim Manager and includes a company fleet vehicle, with an option for personal use.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or equivalent experience.
Demonstrated experience handling moderately complex claims, or equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Must be located in the Northwest Indiana market (Hammond, Highland, Merrillville, Schererville or surrounding area).

Nice To Haves

Property claims adjusting experience preferred.
Obtain state specific property casualty claims licensing as required.

Responsibilities

Investigates origin and cause of claims by contacting relevant parties (insureds, claimants, agents, attorneys, contractors, experts, SIU, other adjusters, public personnel, etc.).
Identifies complex issues and seeks assistance as needed.
Handles claims on a good faith basis.
Manages both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
Responds to customer inquiries, makes appropriate decisions, and closes files.
Interprets and determines policy, lease, by-law, declaration, article, and contract coverages and applies them to assigned losses.
Proactively communicates claim process and status to all parties and answers questions or redirects inquiries.
May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.