Property Field Claims Adjuster (Portland, OR)

American Family Insurance•Portland, OR

13d•$57,000 - $94,000•Onsite

About The Position

The Property Field Claims Adjuster handles homeowner property claims in the Portland metro area and must be located within that area. This is primarily a field-based role, with approximately 80% of time spent in the field interacting directly with customers. Occasional travel to an office may be needed for team meetings, training, and cultural events. A company fleet vehicle is provided, with an option for personal use. The role reports to the Property Claim Manager. The adjuster investigates and evaluates claims, conducts on-site inspections, interprets applicable policies and other documents, negotiates settlements, responds to customer inquiries, and keeps involved parties informed about the claim process and status. Travel is up to 50%, with catastrophe duty up to 75% as applicable. Relocation support is available for eligible candidates. New employees participate in New Employee Orientation during their first week. Orientation is held in person at the Madison, Wisconsin headquarters or another American Family core location, and may sometimes be delivered virtually depending on scheduling and availability. Offers are contingent on applicable background checks and signing a non-disclosure agreement. Sponsorship is not available unless specified in the posting. The selected candidate will be employed by AFICS, Inc., an affiliate of American Family Mutual Insurance Company, S.I.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling first- and third-party, multiline claims across the company’s operating territories, or equivalent experience.
Demonstrated experience handling moderately complex claims, or equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge.
Solid knowledge and understanding of each phase of the claim-handling process, or equivalent knowledge.
Valid driver’s license and an acceptable driving record.
Obtain state-specific property casualty claims licensing as required.
Must be located within the Portland metro area.

Nice To Haves

Familiarity and experience with Xactimate.

Responsibilities

Investigate claim origin and cause by contacting relevant parties, including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit personnel, other adjusters, and public personnel.
Identify complex issues and seek assistance as needed; handle claims on a good-faith basis.
Handle first- and third-party claims under multiple policy types and endorsements.
Conduct on-site inspections when needed, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, make appropriate decisions, and close files as needed.
Interpret policies, leases, bylaws, declarations, articles, and contracts to determine coverage and apply it to parties involved in assigned losses.
Proactively provide parties with claim process and status updates, answer questions, or redirect them to other areas.
Complete other assignments, duties, or projects as appropriate based on skills, achievements, or experience.