Property Field Claims Adjuster (Southwest Cleveland/Lorain, OH)

American Family Insurance•Lorain, OH

5d•$57,000 - $94,000•Remote

About The Position

This role involves investigating and maintaining property claims, securing information, reviewing coverages, completing field inspections, and settling claims. The position primarily handles moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio, with a specific focus on candidates from the Lorain or Vermillion and southwest Cleveland area. While the role is fully remote/work from home, 80% of the time will be spent in the field. Desk claims will be handled occasionally. Travel to an office location for in-person engagement activities like team meetings, training, and culture events may be required. Relocation support is offered for eligible candidates. The position reports to the Property Claim Manager and includes a company fleet vehicle, with an option for personal use.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.
Hands-on property field claims experience.
Proven ability to write clear, accurate, and timely estimates in Xactimate.

Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.