Property Field Claims Adjuster (Tacoma, WA)

American Family Insurance•Olympia, WA

13d•$64,000 - $106,000

About The Position

The Property Field Claims Adjuster handles homeowner property field claims in the Tacoma metro area and must be located within that area. The role reports to the Property Claim Manager and is primarily field-based, with approximately 80% of time spent in the field interacting directly with customers. Occasional travel to an office may be required for team meetings, training, and cultural events. A company fleet vehicle is provided, with an option for personal use. The adjuster investigates claims, evaluates damage, interprets applicable policy and contract coverage, communicates claim status, and negotiates claim resolutions. The position may include travel up to 50% and catastrophe duty up to 75% as applicable. Relocation support is available for eligible candidates. Compensation is $64,000–$106,000, with variation based on job level and geographic work location.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling first- and third-party, multiline claims across operating territories, or equivalent experience.
Demonstrated experience handling moderately complex claims, or equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge.
Solid knowledge and understanding of each phase of the claim-handling process, or equivalent knowledge.
Valid driver's license and an acceptable driving record.
Obtain state-specific property casualty claims licensing as required.
Must be located in the Tacoma metro area.

Nice To Haves

Familiarity and experience with Xactimate.

Responsibilities

Investigate the origin and cause of claims by contacting appropriate parties, including insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel.
Identify complex issues and seek assistance as needed; handle claims on a good-faith basis.
Handle first- and third-party claims under multiple policy types and endorsements.
Conduct on-site inspections when needed, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, make appropriate decisions, and close files as needed.
Interpret policies, leases, bylaws, declarations, articles, and contract coverages and apply them to parties for assigned losses.
Proactively provide parties with claim-process and status information, answer questions, or redirect inquiries to other areas.
Complete other assignments, job duties, or projects based on skills, achievements, or experience.