Property Claims Adjuster III - $2500 Sign-On Bonus (Northern VA - WFH)

Nationwide•Centereach, NY

7d•$79,500 - $119,500•Remote

About The Position

Nationwide is hiring a Field Claims Specialist III, Property, to handle property claims in Northern Virginia and surrounding areas. This is a work-from-home position that includes travel to policy locations, averaging three to four days per week, in a company vehicle. Inspections may be conducted onsite or virtually. Depending on claim volume, the specialist may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required, and CAT duty is required. Relocation assistance may be available to qualified candidates who live more than 50 miles outside the territory. The role investigates, evaluates, negotiates, and resolves property claims, including complex and catastrophic losses. The specialist expedites settlements and controls loss costs and litigation expenses in accordance with claims practices, company guidelines, and delegated authority. The position also includes mentoring and training less experienced associates, coordinating with investigation and subrogation teams, and providing excellent service to customers and business partners. The position reports to a Claims Manager and is an individual-contributor role. Work takes place in a normal office or field claims environment, with frequent property-site inspections. The role is exempt and not eligible for overtime. It may require irregular, extended, or non-standard hours, on-call availability, catastrophe assignments, and travel. A valid driver’s license and satisfactory driving record are required.

Requirements

Five to seven years of insurance field/property claims handling or adjusting experience; the role description also specifies five years of experience handling property claims, insurance processing, or field claims adjusting.
Solid experience or proficiency with Xactimate.
Experience writing estimates and handling claims from start to finish.
Construction experience or background, such as residential work, roofing, remodeling, or water mitigation.
Strong customer service competency and written and verbal communication skills.
Successful completion of required claims certification schools or courses.
Obtain Xactimate Level 1 certification within one year of start date and Xactimate Level 2 certification within two years of employment.
State licensing where required.
General knowledge of insurance theory and practices, contracts, property estimating, automated claims systems, and property damage investigation, consultation, and settlement.
Analytical and problem-solving skills to assess coverage, apply jurisdictional laws and policy exclusions or exceptions, and resolve claim issues.
Ability to establish repair requirements and cost estimates, evaluate property claims, prioritize work, and communicate effectively with customers and other parties.
Ability to operate a personal computer and related claims and business software, and to provide leadership to less experienced claims associates.
Ability to safely access and inspect rooftops using a ladder, including first- and second-story roofs with pitches up to 8/12.
Willingness and ability to perform physical property inspections, work outdoors in all types of weather, work irregular or extended hours, travel with possible overnight stays, be on call, and work catastrophe assignments.
Valid driver’s license and satisfactory driving record under Nationwide standards.
Must complete a credit check and/or background check as part of the selection process.

Nice To Haves

Undergraduate studies in business administration or a related field, or validated experience.
Professional development such as IIA or CPCU.
Relocation assistance may be available for qualified candidates who reside more than 50 miles outside the territory.

Responsibilities

Handle assigned claims promptly and effectively, including complex and catastrophic losses, with little direction or oversight.
Make claim decisions within delegated authority and recommend settlement values in accordance with company policies and procedures.
Determine applicable policy coverage and use standard methodologies and company guidelines to resolve claims.
Open, close, and adjust reserves in accordance with company practices; follow file-conferencing, notification, and authority procedures.
Maintain knowledge of assigned insurance lines, relevant court decisions, current guidelines, policy changes, local repair procedures, and local market pricing.
Act for the Claims Manager when needed; mentor less experienced claims associates and provide one-on-one training or presentations as assigned.
Partner with the Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities; assist with or prepare files for suit, trial, or subrogation.
Conduct claim follow-ups using claims and related business systems.
Provide outstanding service to internal and external customers, including policyholders, claimants, repairpersons, attorneys, and agents.
Inspect property loss sites, establish repair requirements and cost estimates, and evaluate property claims.
Travel to policy locations for onsite or virtual inspections and, depending on claim volume, support additional territories in a desk adjuster capacity.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision coverage.
Life insurance and short- and long-term disability coverage.
Paid time off, including a minimum of 18 days per full calendar year for newly hired associates, prorated quarterly based on hire date.
Nine paid holidays.
Eight hours of Lifetime paid time off.
Eight hours of Unity Day paid time off.
401(k) with company match.
Company-paid pension plan.
Business casual attire.
Company vehicle for travel to policy locations; personal use, gas, and maintenance included.
A $2,500 sign-on bonus.