Property Claims Adjuster II - $2500 Sign-On Bonus (Northern VA - WFH)

Nationwide•South Hadley, MA

7d•$62,500 - $93,500•Remote

About The Position

Nationwide is hiring a Field Claims Specialist II to investigate and resolve moderate to severe property damage claims by phone and in person. The position serves Northern Virginia and surrounding areas and is work-from-home, with travel to policy locations an average of three to four days per week in a company vehicle. Inspections may be onsite or virtual. Depending on claim volume, the associate may also support other territories as a desk adjuster. Occasional overnight travel may be required, and catastrophe duty is required. Relocation assistance may be available to qualified candidates who live more than 50 miles outside the territory. The role handles claims with limited direction, determines coverage, establishes and maintains appropriate reserves, and resolves cases in accordance with company guidelines and delegated authority. The specialist maintains knowledge of insurance practices, policy changes, local repair procedures and market pricing; collaborates with investigations and subrogation teams; and provides customers with a high standard of service throughout the claims process. The position reports to a Claims Manager and is an individual-contributor role. A $2,500 sign-on bonus is offered to external candidates hired into the role: half is paid after three months of employment and the balance after nine months. The position is exempt and not eligible for overtime. The national salary range is $62,500–$115,500, with an expected starting salary range of $62,500–$93,500; actual placement depends on factors including experience, credentials, role scope and location.

Requirements

Three to five years of insurance field/property claims handling, adjusting or related property claims experience.
Solid experience or proficiency with Xactimate.
Experience writing estimates independently and handling claims from start to finish.
Construction experience or background, such as residential, roofing, remodeling or water mitigation.
Strong customer service competency and strong written and verbal communication skills.
Undergraduate degree or equivalent experience.
State licensing where required, and successful completion of applicable required claims certification or training classes.
Obtain Xactimate Level 1 certification within one year of start date and Level 2 certification within two years of employment.
General knowledge of insurance theory, practices, contracts and their application.
Knowledge of property estimating, automated claims systems, and investigation, consultation and settlement activities for extensive property damage claims.
Ability to guide customers through the claims process and provide a positive customer experience.
Analytical and problem-solving skills to apply coverage, jurisdictional laws, policy exclusions and exceptions to claims.
Ability to establish repair requirements and cost estimates, evaluate property claims and advise on their resolution.
Organizational skills to prioritize work, and communication skills to work effectively with policyholders, claimants, repairpersons, attorneys, agents and the public.
Ability to operate a personal computer and related claims and business software efficiently.
Ability to provide leadership to less experienced claims associates.
Ability to safely access and inspect rooftops using a ladder, including first- and second-story roofs with pitches up to 8/12.
Valid driver’s license and satisfactory driving record under Nationwide standards.
Must be willing to work irregular hours, travel (including possible overnight travel), work extended or non-standard hours, and be available for catastrophe assignments; may be on-call.
Must be able to work outside in all types of weather and perform physical property inspections, including climbing ladders, balancing at heights, and stooping, bending or crawling.

Nice To Haves

Experience in a customer service environment, including flexible work schedules and extended work hours.
Construction background or experience in residential work, roofing, remodeling or water mitigation.

Responsibilities

Handle assigned claims promptly and effectively, making decisions within delegated authority and company procedures.
Determine appropriate policy coverage and apply claims practices to resolve cases in accordance with company guidelines.
Open, close and adjust reserves to maintain adequacy, and follow file conferencing notification and authority procedures.
Maintain current knowledge of insurance products and practices, relevant court decisions, guidelines, policy changes, local repair procedures and market pricing.
Submit severe incident reports, reinsurance reports and other requested information to claims management.
Partner with the Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities, and assist with or prepare files for lawsuits, trials or subrogation.
Conduct claim follow-ups using claims and related business systems.
Deliver outstanding service to internal and external customers and maintain professional conduct throughout claims handling.
Investigate and resolve moderate to severe property damage claims by phone and face-to-face.
Conduct physical and virtual property inspections, including rooftop inspections when necessary.
May perform other responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Company-paid pension plan
Paid time off, including a minimum of 18 days per full calendar year for newly hired associates, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
Life insurance
Short- and long-term disability coverage
Business casual attire
$2,500 sign-on bonus for external hires, paid in installments after three and nine months of employment
Relocation assistance may be available to qualified candidates who live more than 50 miles outside the territory