Property Claim Representative - Northwest Ohio

Remote in NW or North Central Ohio•Toledo, OH

5d•Remote

About The Position

Hastings Insurance is seeking a Property Claim Representative to support policyholders throughout Northwest and North Central Ohio. The representative manages property claims from initial investigation through resolution, working to achieve fair, timely, accurate, and equitable outcomes while providing responsive, professional service to policyholders and agency partners. The role is remote and field-based, with regular travel throughout an assigned territory to conduct onsite property inspections and support claim investigations. Occasional overnight travel may be required. A company vehicle is provided. This is a full-time, salaried position with a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. Candidates in the Toledo or Sandusky areas are preferred, though others in the general region may be considered. Hastings Insurance describes its culture as collaborative and down-to-earth, where initiative is valued, growth is encouraged, and good work is recognized. The company states that it offers competitive pay and benefits and is an equal opportunity employer.

Requirements

Knowledge of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service.
Sound critical-thinking, problem-solving, and decision-making abilities.
Effective negotiation and conflict-resolution skills, including the ability to handle challenging situations while maintaining positive professional relationships.
Strong organizational and time-management skills, with the ability to independently manage competing priorities and an active claim caseload.
Proficiency with Microsoft Office applications and the ability to use claim management systems effectively.
Ability to work independently and collaborate effectively with colleagues and external partners.
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

Nice To Haves

Prior property claims handling experience, including investigating, evaluating, and resolving property losses.
A bachelor's degree; an equivalent combination of education, training, and relevant work experience will also be considered.
Location in the Toledo or Sandusky areas.

Responsibilities

Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate settlements according to policy provisions and established guidelines.
Communicate with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
Establish and maintain accurate claim reserves, document claim activities, and ensure files reflect appropriate investigation and settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
Coordinate with independent adjusters, contractors, and other outside experts to support claim investigations and resolutions.
Recognize potential fraud and refer appropriate matters to the Special Investigations Unit.
Collaborate with Underwriting, Loss Control, and Sales to share relevant claim information and support business operations.
Comply with applicable state and federal regulations, company policies, and established claim handling procedures.
Travel throughout the assigned territory to conduct onsite property inspections, assess damages, and support claim investigations and resolutions.