Property Claim Representative - Northwest Ohio

Hastings Insurance Company•Toledo, OH

6d•Remote

About The Position

Hastings Insurance is hiring a Property Claim Representative to support policyholders throughout Northwest and North Central Ohio. The role investigates, evaluates, negotiates, and resolves property claims while providing responsive, professional service to policyholders and agency partners. The representative manages an assigned caseload from initial investigation through resolution, working toward timely, accurate, and equitable outcomes. This is a full-time, salaried, remote, field-based position serving an assigned territory. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Regular daily travel within the territory is expected for onsite inspections and claim investigations, and occasional overnight travel may be required. A company vehicle is provided. Preference is given to candidates in the Toledo or Sandusky areas, though candidates elsewhere in the general region will be considered.

Requirements

Knowledge of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a commitment to customer service.
Critical thinking, problem-solving, and decision-making abilities.
Negotiation and conflict resolution skills, including the ability to handle challenging situations while maintaining professional relationships.
Strong organizational and time management skills, including the ability to manage competing priorities and an active claim caseload independently.
Proficiency with Microsoft Office applications and ability to use claim management systems effectively.
Ability to work independently and collaborate effectively with colleagues and external partners.
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

Nice To Haves

Prior property claims handling experience, including investigating, evaluating, and resolving property losses, is preferred.
A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered.
Candidates located in the Toledo or Sandusky areas are preferred.

Responsibilities

Manage assigned property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate settlements consistent with policy provisions and established guidelines.
Communicate with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate resolutions.
Establish and maintain accurate claim reserves, document claim activities, and ensure claim files support investigation and settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
Coordinate with independent adjusters, contractors, and other outside experts as needed.
Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
Collaborate with Underwriting, Loss Control, Sales, and other internal teams to share relevant claim information and support business operations.
Maintain compliance with applicable state and federal regulations, company policies, and claim handling procedures.
Travel throughout the assigned territory to conduct onsite property inspections, assess damages, and support claim investigations and resolutions.