Property Claim Representative - Western Michigan

Remote in Western Michigan•Hastings, MI

6h•Remote

About The Position

Hastings Insurance is seeking an experienced Property Claim Representative to support policyholders and agency partners throughout an assigned territory in Western Michigan. The representative manages property claims from initial investigation through resolution, determining coverage, assessing damages, negotiating settlements, and providing responsive, professional service. The role is remote and field-based, with regular daily travel for onsite property inspections and occasional overnight travel. A company vehicle is provided. The position is full-time, salaried, Monday through Friday, 8:00 a.m. to 4:30 p.m. Candidates in the Grand Rapids, Kalamazoo, or surrounding West Michigan areas are preferred; candidates elsewhere in Western Michigan will also be considered. Hastings Insurance describes its culture as collaborative and down-to-earth, valuing initiative, employee growth, and recognition. The company has operated for more than 135 years and reports an A (Excellent) financial strength rating from A.M. Best. It emphasizes investment in technology, independent-agent partnerships, and evolving products and services. Hastings Insurance is an equal opportunity employer and offers reasonable accommodations during the application or interview process.

Requirements

A minimum of two years of property claims handling experience is preferred, including investigating, evaluating, and resolving property losses.
Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a commitment to customer service.
Critical thinking, problem-solving, and decision-making abilities.
Negotiation and conflict resolution skills, including the ability to navigate challenging situations while maintaining professional relationships.
Strong organizational and time management skills, including the ability to independently manage competing priorities and an active claim caseload.
Proficiency with Microsoft Office applications and the ability to use claim management systems effectively.
Ability to work independently and collaborate with colleagues and external partners.
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.
Ability to travel daily throughout an assigned Western Michigan territory; occasional overnight travel may be required.

Nice To Haves

A bachelor's degree is preferred; equivalent education, training, and relevant work experience will also be considered.
Candidates located in Grand Rapids, Kalamazoo, or surrounding West Michigan areas are preferred.

Responsibilities

Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate claim settlements in accordance with policy provisions and established guidelines.
Communicate with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
Establish and maintain accurate claim reserves, thoroughly document claim activities, and ensure claim files support investigation and settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
Coordinate with independent adjusters, contractors, and other outside experts as needed.
Recognize potential fraud and refer appropriate matters to the Special Investigations Unit.
Collaborate with Underwriting, Loss Control, and Sales to share relevant claim information and support business operations.
Comply with applicable state and federal regulations, company policies, and claim handling procedures.
Travel throughout the assigned territory to conduct onsite property inspections, assess damages, and support claim investigations and resolutions.