Property Claim Representative - Southern/Eastern Wisconsin

Remote in Southern/Eastern Wisconsin•Milwaukee, WI

17h•Remote

About The Position

Hastings Insurance is seeking an experienced Property Claim Representative to support policyholders throughout Southern and Eastern Wisconsin. The role investigates, evaluates, negotiates, and resolves property claims while providing responsive, professional service to policyholders and agency partners. The representative manages an assigned caseload from initial investigation through resolution, reaches fair and timely outcomes, and complies with applicable regulations, company policies, and claim handling procedures. This is a full-time, salaried, remote, field-based position supporting an assigned territory. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Regular daily travel throughout the territory is expected for onsite property inspections and claim investigations; occasional overnight travel may be required. A company vehicle is provided. Preference is given to candidates living in the geographic area from the Illinois state line north to Green Bay, and from the Lake Michigan shoreline west to Madison. Hastings Insurance describes a collaborative, down-to-earth culture where initiative is valued, growth is encouraged, and good work is recognized. The company states that it has more than 135 years of experience and an A (Excellent) financial strength rating from A.M. Best. It is an equal opportunity employer and offers reasonable accommodations during the application and interview process.

Requirements

A minimum of two years of property claims handling experience is preferred, including experience investigating, evaluating, and resolving property losses.
Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a demonstrated commitment to customer service.
Sound critical thinking, problem-solving, and decision-making abilities.
Effective negotiation and conflict resolution skills, with the ability to navigate challenging situations while maintaining positive professional relationships.
Strong organizational and time management skills, including the ability to independently manage competing priorities and an active claim caseload.
Proficiency with Microsoft Office applications and the ability to use claim management systems effectively.
Ability to work independently while collaborating effectively with colleagues and external partners.
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.
Regular daily travel throughout the assigned territory is expected; occasional overnight travel may be required.

Nice To Haves

A bachelor's degree is preferred; an equivalent combination of education, training, and relevant work experience will also be considered.
Preference will be given to candidates residing in the area extending from the Illinois state line north to Green Bay, and from the Lake Michigan shoreline west to Madison.

Responsibilities

Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate settlements in accordance with policy provisions and established guidelines.
Communicate with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
Establish and maintain accurate claim reserves, document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
Coordinate with independent adjusters, contractors, and other outside experts to support claim investigations and resolutions.
Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
Collaborate with Underwriting, Loss Control, Sales, and other internal teams to share relevant claim information and support business operations.
Maintain compliance with applicable state and federal regulations, company policies, and established claim handling procedures.
Conduct onsite property inspections, assess damages, and support claim investigations and resolutions throughout the assigned territory.