Property Claim Representative - Southern/Eastern Wisconsin

Hastings Insurance Company•Milwaukee, WI

1d•Remote

About The Position

Hastings Insurance is seeking an experienced Property Claim Representative to support policyholders throughout Southern and Eastern Wisconsin. The representative investigates, evaluates, negotiates, and resolves property claims while providing responsive, professional service to policyholders and agency partners. This is a full-time, salaried, remote, field-based position supporting an assigned territory. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Regular daily travel throughout the territory is expected for onsite property inspections, damage assessments, and claim investigations; occasional overnight travel may be required. A company vehicle is provided. Preference will be given to candidates residing in the area from the Illinois state line north to Green Bay and from the Lake Michigan shoreline west to Madison.

Requirements

Strong understanding of property insurance coverage, claim investigation practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a commitment to customer service.
Sound critical thinking, problem-solving, and decision-making abilities.
Effective negotiation and conflict resolution skills, including the ability to navigate challenging situations while maintaining positive professional relationships.
Strong organizational and time management skills, with the ability to independently manage competing priorities and an active claim caseload.
Proficiency with Microsoft Office applications and ability to use claim management systems effectively.
Ability to work independently and collaborate effectively with colleagues and external partners.
Ability to obtain and maintain applicable state adjuster licenses and continuing education requirements.

Nice To Haves

At least two years of property claims handling experience, including investigating, evaluating, and resolving property losses.
A bachelor's degree; an equivalent combination of education, training, and relevant work experience will also be considered.
Residence within the geographic area extending from the Illinois state line north to Green Bay, and from the Lake Michigan shoreline west to Madison.

Responsibilities

Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate claim settlements in accordance with policy provisions and established guidelines.
Communicate with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
Establish and maintain accurate claim reserves, document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
Coordinate with independent adjusters, contractors, and other outside experts to support claim investigations and resolutions.
Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
Collaborate with Underwriting, Loss Control, Sales, and other internal teams to share relevant claim information and support business operations.
Maintain compliance with applicable state and federal regulations, company policies, and claim handling procedures.
Conduct onsite property inspections and assess damages throughout the assigned territory.