Property Adjuster - Field Estimating - Philadelphia, PA

Allstate•Philadelphia, PA

About The Position

Allstate’s Field Property Adjuster provides service to policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide, with particular focus on water losses, using tools and platforms such as Xactimate and ClaimsX Video Collaboration. The adjuster supports customers throughout the claims process with empathy and clear communication; independently reviews property damage and interprets policies to determine coverage; communicates by phone, email, and video; and evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role uses estimating tools, job aids, and settlement platforms to resolve claims, and requires timely, accurate documentation in the claims system. The position requires residency in the Philadelphia, Pennsylvania area, travel to customer homes, and the ability to carry a 50-pound ladder and access roofs with pitches up to 6/12 on one- or two-story homes. Approximately two weeks of training takes place in Dallas, Texas. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire, after any applicable background check. The role may qualify for a company car based on annual work mileage; personal-vehicle mileage is reimbursed while company-car eligibility guidelines are unmet.

Requirements

Residency within the Philadelphia, Pennsylvania area.
Willingness and ability to carry a 50-pound ladder and access a roof with up to a 6/12 pitch on a one- or two-story building.
Valid driver’s license and willingness to travel for work.
Proficiency with Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills for assessing damage and expediting claim settlements.
Excellent communication and interpersonal skills.
Ability to travel to customers’ homes and handle virtual claims nationwide.
Detail-oriented and organized, with a focus on high-quality work.
Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area, including passing any applicable background check.
Two years of previous outside-adjuster experience is highly desired.

Nice To Haves

Two years of previous experience as an outside adjuster.
Active applicable licenses, which may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

Travel to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims.
Handle virtual claims nationwide, including claims involving water losses, using relevant platforms and software.
Provide compassionate, clear customer service and keep policyholders informed using their preferred communication approach.
Independently review damage and interpret insurance policies to determine coverage.
Communicate with customers by phone, email, and video chat to guide them through the claims process.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, and settlement platforms to resolve claims and apply critical thinking to complex situations.
Document claim work accurately and promptly in the claims system and follow policy agreements.
Attend approximately two weeks of training in Dallas, Texas, and participate in ongoing training.

Benefits

Benefits package beginning on the first day of employment, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses; current employees and people who previously worked for Allstate or its family of companies are ineligible.
Potential eligibility for a company car based on annual work mileage.
Mileage reimbursement for work-related use of a personal vehicle.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.