Field Auto Adjuster - Philadelphia, PA

Allstate•USA - PA (Remote), PA

1d•$60,000 - $117,700•Onsite

About The Position

The Field Auto Adjuster manages auto damage claims through field visits, virtual inspections, and written communication. The role involves meeting customers at locations such as their homes, repair shops, or tow yards; writing estimates; and guiding customers through repairs or total-loss processes. The position combines technical estimating, customer service, investigation, negotiation, and field work in a fast-paced environment. The adjuster investigates claims by reviewing damage and interpreting policies to determine coverage. They communicate with customers by phone, email, and sometimes video, adapting communication to customer preferences and keeping them informed of claim progress. They evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants, and maintain accurate, timely claim records. Training on the claims system is provided. This is a field-based role for candidates located in Philadelphia, Pennsylvania. The role may qualify for a company car based on annual work mileage; until eligible, employees may need to use a personal vehicle, with mileage reimbursement for work use. Employees may be required to attend two weeks of in-person training at the Dallas, Texas office. Required licensing must be obtained within 60 days of hire and maintained, including applicable continuing education and renewal requirements. A $1,000 sign-on bonus may be available to candidates with an active appraiser license or an active adjuster license in Texas, Florida, or their resident state, subject to the stated eligibility exclusions.

Requirements

High school diploma or GED.
Valid driver's license and willingness to travel as part of the job.
Proficient written and verbal communication skills for interacting with customers.
Strong attention to detail and ability to write precise, comprehensive estimates.
Comfort using technology and multiple platforms for claims processing.
Strong time-management and organizational skills to manage multiple assignments.
Ability to investigate claims independently, interpret policies, and determine coverage.
Ability to evaluate and negotiate claim settlements.
Ability to obtain required licenses within 60 days of hire and maintain them, including applicable continuing education and renewal requirements.

Nice To Haves

At least 18 months of experience in auto collision estimating using CCC One.
An active appraiser license or active adjuster license in Texas, Florida, or the candidate's resident state may qualify for a $1,000 sign-on bonus, subject to eligibility exclusions.

Responsibilities

Meet customers at homes, repair shops, tow yards, and other locations to assess auto damage.
Write estimates and guide customers through repair or total-loss processes.
Conduct in-person and virtual inspections and communicate claim information in writing.
Investigate claims by reviewing damage and interpreting policies to determine coverage.
Communicate with customers by phone, email, and sometimes video, keeping them updated and accommodating their communication preferences.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimate tools, job aids, and settlement platforms to resolve claims.
Document claims accurately and promptly in the claims system and ensure documentation aligns with policy agreements.
Manage multiple assignments and perform other related duties as assigned.
Obtain required adjuster or appraiser licenses within 60 days of hire and maintain required licensing.

Benefits

Medical, dental, and vision coverage
Allstate pension plan
401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Potential company car eligibility based on annual work mileage
Mileage reimbursement for work-related use of a personal vehicle
Comprehensive technology setup, including laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home
$1,000 sign-on bonus for eligible candidates with an active qualifying license