Promotions/Special Events Coordinator- Casino Events- Full Time

Ocean Casino Resort•Atlantic City, NJ

About The Position

The Promotions/Special Events Coordinator assists with planning, preparation, communication, setup, close-out, and onsite execution of special events and promotions. The role coordinates daily events and promotions, related prize and ticket distribution, advisories, reports, and customer feedback. It also addresses customer service issues, supports a strong special event and loyalty team, and follows company, departmental, and New Jersey regulatory requirements. The position issues comps, but not at a level requiring a casino key employee license under the New Jersey Casino Control Act and Commission Regulations.

Requirements

Ability to effectively communicate in English.
Ability to lift, push, or pull up to 25 pounds.
Computer experience.

Nice To Haves

Experience with Konami/Synkros.
Experience with the Microsoft Office Suite.
High school diploma or equivalent GED.

Responsibilities

Plan and coordinate daily special events and promotions.
Coordinate the distribution of prizes, gifts, and tickets related to special events and promotions.
Coordinate advisories for special events and promotions.
Create and distribute daily special event and promotional reports and customer feedback.
Follow departmental policies and procedures.
Address and resolve customer service issues and present them to management.
Build a strong special event and loyalty team that delivers high guest satisfaction, excitement, and fun.
Maintain the confidentiality of Ocean Casino Resort Atlantic City trade secrets and proprietary information, including business processes, customer lists, and marketing plans.
Comply with New Jersey regulatory requirements, departmental and company policies, and Ocean Casino Resort Atlantic City’s business ethics guidelines.