Coordinator - Events and Promotions

Bally's Chicago•Evansville, IN

About The Position

The Coordinator - Events and Promotions assists with daily casino prize giveaways, property promotions, special events, and slot tournaments. The role promotes the company’s products, services, events, and promotions; helps guests understand and use the Rewards card; and interacts with customers regarding promotional events. The coordinator also supports Players Club procedures, promotional item distribution and redemption, direct mail inquiries, cash drawer balancing, and the resolution or referral of customer concerns. The position requires following Indiana Gaming regulations, company internal controls and procedures, and the Company Service Standards model. The casino operates 24 hours a day, 365 days a year. This position works primarily indoors in controlled temperatures, with occasional exposure to outdoor climates. The work environment may include secondhand smoke, loud noises, and large crowds. The role requires prolonged standing, sitting, and walking, and availability to work varied hours, weekends, and holidays.

Requirements

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand, sit, and walk for prolonged periods of time (7+ hours).
Must be available for regularly scheduled work and able to work a variety of hours, holidays, and weekends.

Responsibilities

Assist with the daily setup and execution of casino prize giveaway promotions and related emcee functions.
Promote the company’s products, services, events, and promotions via the public address system.
Educate players about the understanding, application, and use of the company’s Rewards card and its benefits.
Interact with casino customers regarding promotional events.
Assist with paperwork and accountability, and execute property promotions and special events.
Assist with greeting guests.
Assist with emcee functions for weekly slot tournaments as assigned.
Maintain daily Players Club member procedures, including verifying appropriate identification, filing, and record keeping.
Assist with maintaining and balancing a cash drawer.
Assist with coupons and newspaper promotions related to gaming specials and on-property promotions.
Make public or special announcements.
Assist with direct mail inquiries, including updating customer account information and related duties.
Assist with resolving player complaints and problems.
Assist with promotional item implementation, distribution, and redemption.
Report customer problems to the appropriate department for resolution.
Follow Indiana Gaming regulations and the company’s internal controls, policies, and procedures.
Follow the Company Service Standards model.
Perform other duties as assigned.