Coordinator - Events and Promotions

Casino and • Evansville, IN

2d

About The Position

The Coordinator - Events and Promotions assists with the setup and execution of daily casino prize giveaway promotions, property promotions, special events, and weekly slot tournaments. The role promotes company products, services, events, and promotions; educates players about the Rewards card and its benefits; and interacts with casino customers regarding promotional events. It also supports Players Club procedures, promotional-item distribution and redemption, customer inquiries, and complaint resolution. The position operates primarily indoors in a 24-hour casino environment and requires availability to work varied hours, weekends, and holidays.

Requirements

• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolonged periods of time (7+ hours).
• Must be available for regularly scheduled work and able to work a variety of hours, holidays, and weekends.

Responsibilities

• Assist with daily setup and execution of casino prize giveaway promotions and related emcee functions.
• Promote company products, services, events, and promotions via the public address system.
• Educate players about understanding, applying for, and using the company’s Rewards card, including its benefits.
• Interact with casino customers regarding promotional events.
• Assist with paperwork and accountability related to promotions and events.
• Execute property promotions and special events.
• Assist with greeting guests.
• Assist with emcee functions for weekly slot tournaments as assigned.
• Maintain daily Players Club procedures, including checking appropriate identification, filing, and record keeping.
• Assist with maintaining and balancing a cash drawer.
• Assist with coupons and newspaper promotions relating to gaming specials and on-property promotions.
• Make public or special announcements.
• Assist with direct mail inquiries, including updating customer account information and related duties.
• Assist with resolving player complaints and problems.
• Assist with promotional item implementation, distribution, and redemption.
• Report customer problems to the appropriate department for resolution.
• Follow Indiana Gaming regulations and company internal controls, policies, and procedures.
• Follow the Company Service Standards model.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Medical, dental, and vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed