Promotions/Special Events Coordinator- Casino Events- Full Time

Ocean Casino Resort•Atlantic City, NJ

About The Position

The Promotions/Special Events Coordinator assists with planning, preparation, communication, setup and closeout, and onsite execution of special events and promotions. The role plans and coordinates daily special events and promotions; coordinates prize, gift, and ticket distribution; prepares advisories; and creates and distributes daily event and promotional reports and customer feedback. The coordinator follows departmental policies and procedures, addresses and resolves customer service issues and presents them to management, and helps build a special event and loyalty team focused on guest satisfaction, excitement, and fun. The role requires maintaining the confidentiality of Ocean Casino Resort Atlantic City's trade secrets and proprietary information, and complying with New Jersey regulatory requirements, departmental and company policies, and the resort's business ethics guidelines. This position issues comps, but not at a level requiring a casino key employee license under the New Jersey Casino Control Act and Commission Regulations. The position involves exposure to casino-related environmental factors, including secondhand smoke, excessive noise, and stress in a high-pressure, fast-paced customer service environment. Weekend and holiday work, flexible shifts, and/or unusual hours are required. The stated target cash compensation is $49,000 annually; final offers may vary based on experience and expertise.

Requirements

Ability to effectively communicate in English.
Ability to lift, push, or pull up to 25 pounds.
Computer experience.
High school diploma or equivalent GED is preferred.
Ability to work weekends and holidays, as well as flexible shifts and/or unusual hours.

Nice To Haves

Experience with Konami/Synkros.
Experience with Microsoft Office Suite.

Responsibilities

Plan and coordinate daily special events and promotions.
Coordinate the distribution of prizes, gifts, and tickets related to special events and promotions.
Coordinate advisories for special events and promotions.
Create and distribute daily special event and promotional reports and customer feedback.
Follow departmental policies and procedures.
Address and resolve customer service issues and present them to management.
Help build a special event and loyalty team that delivers high guest satisfaction, excitement, and fun.
Maintain the confidentiality of Ocean Casino Resort Atlantic City's trade secrets and proprietary information.
Comply with New Jersey regulatory requirements, departmental and company policies, and the resort's business ethics guidelines.
Issue comps within the limits described for this position.