Promotions Coordinator

Full House Resorts, Inc•Waukegan, IL

1d•$17 - $27•Onsite

About The Position

The Promotions Coordinator assists in the planning, coordination, and execution of promotional events, campaigns, and programs designed to enhance the guest experience and drive engagement. This role works closely with multiple departments to ensure promotions are implemented effectively, maintains accurate promotional records, and supports event logistics and prize distribution. The Promotions Coordinator helps create an energetic and welcoming atmosphere for guests and team members while delivering exceptional service and supporting organizational goals.

Requirements

High school diploma or equivalent
1+ year of customer service; or a combination of education and experience.
Proficiency in Google Suite
Excellent verbal and written communication skills, with a courteous and professional approach when interacting with guests, vendors, and colleagues.
Strong organization, time management, and attention to detail in handling multiple concurrent tasks.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Bilingual; Spanish preferred.
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations

Responsibilities

Creates an engaging atmosphere that encourages guests to choose American Place Casino as their premier gaming and entertainment destination.
Delivers and promotes exceptional guest service and outstanding guest relations while maintaining strict confidentiality.
Coordinates and leads the development, planning, execution, and evaluation of all promotions and special events.
Assists guests and team members with questions, concerns, and issues related to promotions and events.
Oversees the day-to-day planning and implementation of all promotional and special event initiatives.
Responsible for the creation, ordering, and receipt of promotional and event collateral materials.
Ensures promotional and event collateral materials are properly displayed prior to events and recovered upon project completion.
Assists in maintaining the master promotions and events calendar.
Prepares and manages banquet event orders (BEOS) and run of show documents.
Serves as the primary on-property contact for all events and promotions, coordinating with vendors and internal departments before, during, and after each event.
Ensures all events and promotional projects are executed within established timelines and budget parameters.
Communicates promotional and event plans effectively to all applicable departments and ensures property leadership remains informed of upcoming activities.
Ensures all promotions and events comply with internal controls and regulatory requirements.
Collaborates closely with the Players Club, Casino Hosts, Food & Beverage, Facilities, and Wardrobe departments to address guest-related concerns and event requests.
Performs clerical, administrative, and budgeting duties as assigned.